Pets Best | Pet Insurance Review

I’d say it’s a rip off personally

I know many people complain about the wait times and feeling like they were misled by Pets Best. However, this is all due to people not reading their contracts thoroughly or understanding pre-existing conditions. My experience with Pets Best had been excellent and easy. I’ve submitted invoices from my vets, Pets Best has gone about obtaining the documents they needed without any issue, and I received payment in the form of a direct deposit for all charges that are covered by my contract. There’s been no contesting of medical procedures deemed necessary by my vet or requirement for me to gather documents, which is common under other pet insurances. Now if you are someone who got pet insurance late and have ANY indication of health issues from previous vets, you should understand anything slightly related won’t be covered (pre-existing conditions). This is the case with all pet insurance and is not unique to Pets Best. I’ve read through BBB complaints and many relate to this, saying Pets Best is fraudulent when they are making decisions based on what is outlined in the contract that was signed. Pets Best is an affordable insurance that does what they say they will albeit slightly slow (not surprising for the cost as they likely hire less staff; trade offs). Moral - read the fine print and know what you are paying for. They are a great option for pets without pre-existing conditions or even with pre-existing conditions if you understand related health issues won’t be covered.

I really like Pets Best for how much they cover, what is covered and the monthly amount is pretty low. I took away a star because it is taking over a month for me to get reimbursed. Over all I am really happy I picked Pets Best! I've used it every month since I got my dog 6 months ago so it is so worth it.

Wishing Pets Best was able to help, but had to leave this group to search for another way to receive financial help when you are caring for an animal with a pre-existing condition. Under these circumstances, in order to provide the proper care my dog needs, PetsBest is not offering any help. Wish there was something like a 12 month waiting period but that does not even exist... Thank you for your response. My point exactly ... there's no point wasting money with any insurance company when none go to the extreme to cover pre-existing condition. I will always recommend to everyone to save your money to help your pet directly instead of wasting it on pointless things such as insurance companies! Heck... even humans get a break on pre-existing conditions. There should be companies out there that offer to help pet owners with a waiting period of 12-18 months then make exceptions on pre-existing conditions...especially on rescue animals when we try to provide animals with a loving place to care for them instead of neglecting them as you insurance companies are teaching others to do.

Great company and insurance, but it can take quite a while to receive your reimbursement payment.