Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,161

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: John D Ceballos

Very disappointed with your company's…

Very disappointed with your company's decision on my dogs dental bill of $1,900.00 denied claim. You use the excuse of not my policy not having ADDITIONAL insurance to cover, but yet my policy says dental is covered! So your telling me that when my dog gets sick you'll cover nothing because I don't have additional insurance to insure he's covered for everything that can/would happen to him even if god was blamed.
5

out of 5

POSTED: | BY: Steven Opdyke

Pets Best is "THE BEST" pet insurance company ever!

Pets Best is quite simply the best pet insurance company I have ever worked with. Premiums are very reasonable and the company's coverage is very comprehensive. They cover exactly what they say they will cover, no hassles, no excuses, no exemptions, and no denials. The process is quite easy, just fill in a one page claim and attach vet's invoice. Claim payment came very quickly. I am very very pleased with this excellent company.
1

out of 5

POSTED: | BY: John

I would not recommend this company

Purposefully slow claims processing and Poor customer service +45 wait times. However, their automated bill process works quickly. Clearly shows company priorities. I have sent 2 emails to discuss claim but no response. I would not recommend this company.
5

out of 5

POSTED: | BY: Pamela

Very impressed with Pets Best

First time with Pets Best and very impressed. I just got coverage on my 2.5 yr. old himalayan and 6 month old Persian kitten. Impressed with the coverage plans offered, ease of insurance and no wait periods for service. So far excellent customer service.
3

out of 5

POSTED: | BY: Dennis

Good idea to have pet insurance

Good idea to have pet insurance. "Pet's Best" isn't the ideal spot. It takes to long to get info about the claim (upwards of 21 - 30 days). Sense I have to pay the vet bill in it's entirety, that's too long to wait. Heaven help you if you make a mistake or have a paperwork "SNAFU".

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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