Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,161

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Ed John

Ridiculous

Cat had a fever and a viral infection. Vet also thought she Might have asthma. All claims denied because she apparently had asthma and it’s pre existing. Fevers do not present in asthma alone. Took them 6 weeks to deny my claims. I look forward to the appeal process Pathetic company
1

out of 5

POSTED: | BY: Nicolas Le Jalu

Terrible service

After over a year being insured with PetsBest, and a few trips to the vet for minor problems, I received very few reimbursements for my puppy’s health care and I feel like I’m throwing money out the window. Customer service is useless when reachable. Processing time is over a month to be told that everything that is happening to my dog is prior to signing the insurance policy. I took the insurance she wasn’t even a year old so I don’t see what can be prior existing conditions in my case. She is healthy just need vaccines, tick disease test and sometimes she hurts herself while playing. She is small and has a lot of energy so to me this is very normal. I’m not satisfied at all and after filing this last claim today, if service does not get better I’ll be looking for another insurance policy.
1

out of 5

POSTED: | BY: Fred Go

Disappointed!

I am very disappointed with how long the processing my claim took (2 months) and the result showed a diagnosis of my dogs illness that even my doctor did not give me that diagnosis. I was changing my dog's food when that diarrhea happened, My vet told me it was normal to have diarrhea, I have to do it slowly. I do not know why you put a diagnosis, when you guys did not even examine my dog. If my next claim takes almost 2 months to process again, I will cancel.
5

out of 5

POSTED: | BY: Barbara Ellenthal

The only issue Ihave is slow payment

The only issue Ihave is slow payment. Over 30 days to get claim payment.
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1

out of 5

POSTED: | BY: Jackson Buechlein

LOOK ELSEWHERE, CANT GET ANY WORSE

worthless, takes weeks to get any kind of response from the company, the claim will take forever, if they deny it for the wrong reasons itll take weeks more. terrible, please don't waste your time here
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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