Pets Best | Pet Insurance Review

Extremely slow response on all claims!

We have had nothing but great experience with pets best! So glad we went with them and they provide great customer service.

Really easy process to do a claim. I had no problems and it was pretty fast. I believe that their rates are really good with the deductible I choose. I'll be keeping my girl here for sure!

I am impressed. I wasn't pressing for reimbursement, but it took a few months, but I'm just grateful for the service. I was also informed of the delay from the beginning...which I appreciate. Having PetsBest is a weight off my shoulders because caring for my furry kid is something I can do without the added stress of having to decide if I should have my furry kid suffer because I am financially strapped or having access health care. I know that pet insurance is a luxury to some, but the benefits and security of having it out weigh the cost by far!

Waste of money. Claim after claim they deny coverage. one of our dogs was born with a recessed vulva (common in breed and many dogs) which most dogs will grow out of. She developed a UTI after a few months. Because the recessed vulva can lead to an UTI and noted at her birth it was a "pre-existing condition" (their perfect excuse not to pay) they not only refused to cover any related claims but stated any issue from her vagina through her urinary tract system would not be covered now or in the future. That's one example. They make excuses and rule out for anything moving forward based on "pre-existing condition" which they interpret to be anything related to the body part noted and anything attached to such. What's most frustrating is your premium is based upon the breed and likely common illness (risk for insurance claims) associated with those breeds. For our mastiffs it is a fairly healthy premium. Fair enough IF they then covered such illnesses that justify those premiums. These companies want it both ways. Justify the high premium then deny claims. Waste of money. Our yearly cost for both dogs was $2052. You'd be better off saving that money in an emergency account and in a year or two you'd have enough for most major incidents which was the reason we initially got it. And in disclosure we were huge proponents of pet insurance. Before her passing we carried insurance for our last mastiff for 8 plus years. in disclosure it was another provider and they denied a couple claims as well but overall felt they were fair. However our experience, premiums have doubled with the new dogs and claim approval basically nil. Save your money they are not honest nor will it provide you any assurance they are there for your pet. I know the $2000 will be in my account and accessible. Why pay them $160 + a month for weeks of submission and discussions to find they applied 10% to a deductible ($500) which will never be met with their games. Tis game should be illegal to be honest.