Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,161

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Elizabeth Wellman

Really glad I have Pets Best for my 3…

Really glad I have Pets Best for my 3 kitty babies. The reimbursement is reasonable. Everything explained. Glad I found this.
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1

out of 5

POSTED: | BY: Nancy Keough

Unacceptable processing time

I just took your survey. Again, I suggest someone at Pet's Best get out of their comfy office chair and fix whatever is wrong with your claim process. To put it bluntly, it stinks.
3

out of 5

POSTED: | BY: Lucy Wright

Not sure how to review

Not sure how to review. You asked about the review before my claims were processed The process time are quiet long - a month. Luckily when someone has a pet, he always should have extra money but for someone who really needs the reimbursement back faster due to the financial situation - it is very slow process with claims. I do like though that there is at least that honesty and note how long it could take so that one is not sitting and not wondering.
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5

out of 5

POSTED: | BY: Gary Heiland

Taking care of my dog

They aren't the fastest but I've had no problem getting reimbursed. My dog was pretty rambunctious as a pup and therefore hurt his right rear leg and was seen by my Vet several times. Pet Insurance took care of most everything. Glad I went with this Company.
3

out of 5

POSTED: | BY: Sharlene Hinshaw

Claim reimbursement

Ive had Pets Best for almost all of my pets during their life with Healthy Paws when Pets Best premium got to over 2000.00 for my almost 14 year old dog. I know have 2 dogs on Pets Best and their claim reimbursement turnaround time is very unacceptable. It is now 39-45 days. My one dog on Healthy Paws is less than 14 days. Why the difference? Pets Best you need to step up to the plate.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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