Nationwide | Pet Insurance Review

I've been using Nationwide for many years and several dogs. they have been fair; easy to submit claims and fast reimbursement.

This is thanks for Meagan ext 6599. She was able to resolve my claims payment issue after numerous other agents had failed. She is an asset and her excellent work and diligence should be recognized,

Stay far far away from Nationwide Pet Insurance. My cat just turned 2 years old. He had an initial appointment when he was 3 months old to be vaccinated and neutered. He is a healthy indoor cat who has not needed to see a vet until he had a urinary obstruction in April 2023. He was treated and then sent home. A few weeks later he had another obstruction. Upon recommendation from both of the emergency vets and his regular vet, surgery was preformed to eliminate the possibility of future occurrences. I filed a claim with Nationwide. 5 months later the claim is still not resolved. I keep getting letters asking for vet records that do not exist. I have spoken with Nationwide multiple times to explain that they have all the records that exist for my cat. I have filed a medical record gap form. I have sent a letter detailing all of my cat’s vet visits and still nothing is resolved. The only bright spot was Care Representative Kiahara. She is the only person out of the many that I have spoken with who took the initiative to contact her supervisor and find out what was going on. She explained that the underwriter was confused about some information included on the medical record gap form so I sent in another email explaining everything and it’s been radio silence. While all the agents have been polite, Kiahara has been the only one to take initiative and find out what is happening with my claim. I called again today and was given the standard line about how they need time to review the information. It has been almost 5 months. The lack of communication is frustrating. This has not been a pleasant, easy experience. F757634

The associate that assisted me was very professional, enthusiastic, knowledgeable, courteous, and very furtastic all the way around he sure made my life easier and comfortable. I really enjoyed collaborating with him about my fur-daughters policy and needs. Thanks again for being so pawsome!!

If I could give this policy zero stars I would!. Do not buy through your employer. Nationwide is NOT on your side. They will find a way to deny all claims and consider everything a pre-existing condition. They will require 12 months of vet records when you submit your 1st claim and then you will need to contact them many times with no positive results. We were paying over a $1K/year for 3 pets and they did not cover one claim. They won't even refund the premiums we have paid since 3/1/23. They are happy to take the premiums. DO NOT BUY THIS PET INSURANCE!!!!