Nationwide | Pet Insurance Review

I am not happy with the claims review process. You say it can take up to 30 days to review a claim. However, then you ask for more information and then take another 30 days. I have a claim outstanding from June 27th. The initial review still indicates "complete" however, additional information was requested. So another 30 days started. Then, I received a letter stating they needed more that. My dog had a urinary infection and needed antibiotics. It doesn't seem like this diagnosis takes a genius to accept and pay. I think this is ridiculous. I just started this plan thinking that it would be good. Pay promptly and it will be.

I have had three dogs with Nationwide Pet Ins. Unfortunately one passed away of cancer. They saved me several hundred dollars and several thousand for another who had surgery on his back leg. I can't complain about anything. If you feel they should have paid a claim they refused they are very good about revisiting the claim if you give them more information.

Overall Nationwide does a good job of reviewing and making payments.

The process of submitting claims is so very simple!

I took my dog in for a cough. The first appointment was covered without issue, but when I had to refill his prescription it seemed like Nationwide did not want to cover it. I had to send my pets entire medical history. I saw a vet nearly a year ago and mentioned he had discharge from his eye, the discharge was normal and went away on its own but was still in the medical history. Also, in the history the same vet had mentioned she wanted my dog to loose 3 lbs (he's a larger breed so 3 pounds is not much). The following appts. were with a different vet who never saw the discharge and didn't think the weight was an issue so it was never updated or mentioned in the medical history again, but now Nationwide has obesity and eye issues as a preexisting condition. I am being told I have. to go to the vet and have them explicitly write that these are not issues.