4
out of 5
POSTED: | BY: Lacy
Pretty good insurance
Pretty good insurance. I like when I had the claim mailed to me because they broke down what was and wasn’t covered. I have since opted to get my reimbursement digitally and I like the speed better, but there’s no explanation with it. I’m not sure how to find that info. I’d give more stars, but they just sent an email asking how my dog was since he was at the vet and if he’s still under the weather, to call their vet helpline. My dog simply went in for a wellness check so the email is clearly mass-generated and impersonal. I do not appreciate how inaccurate it was. Also, if my dog was sick, I’d be calling my own vet, not their helpline. Other than getting no explanation of coverage with my digital reimbursement and the inaccurate, automated emails, I’d recommend this company as an option for someone looking for pet insurance. I do like how it covers for some routine procedures with the wellness package, vs. only emergency ones.