Nationwide | Pet Insurance Review

From the lengthy claims process, to the cloaked underwriting process, I believe that this luxury item (as I was told by a customer service representative) is not worth what I pay. I thought I had selected an appropriate healthcare option for my dog, but after three weeks of waiting, and after being charged a deposit for a “luxury” product I couldn’t evaluate and willingly accept (because of the “underwriting” process), I felt slighted. It became even more apparent when our first few visits weren’t covered due to this lengthy “underwriting” period- despite the fact that I had been charged for a product I didn’t have. When I purchase car insurance, or health insurance, I know what I’m buying when I buy it. When I buy the “luxury product” that is pet insurance, I pay and then wait for the terms to emerge from a mysterious fog. Furthermore, when I am told that my “wellness plan” that I had only one option to select, and couldn’t upgrade until 1 year later, only covered a certain amount of visits. This is a pathetic product. I called to complain because this is a shady business practice and completely unhelpful to responsible pet owners. I was told that it is my prerogative to buy pet insurance because it is a luxury item. That to me was shocking and insulting. Pets aren’t jewelry, they aren’t a home, and they aren’t a car; and yet when I buy insurance for any of those other things, I’m guaranteed exactly what I expect. Coverage- plain and simple. Your luxury item is as poor as your attitude towards the life and wellness of my dog. I’m not recommending your product to anyone- and I am not going to continue paying for your services.

Any owner of a Frenchy should get pet insurance. He is always getting into something and having his insurance is a piece of mind

I would recommend Nationwide Pet insurance to any and all of my friends that have furry babies. This insurance has been a god send to me the two major times I've had to use it. My dog has major dental surgery 4 years ago and major tumor removal surgery just last month and both times the bills were substantial. Even though I had to come up with the initial cost to cover the vet bills up front, just the security of knowing I had his insurance to fall back on was an extreme comfort for me in what was a very difficult time. I don't have children, so my dog is my baby, and this product and your staff are hands down amazing. Thank you for all you do to take care of my precious furbaby and put my mind at ease.

Easy and convenient, so glad we chose you for pet insurance for our fur baby! Def better then the previous insurance we had for our last girl that has passed.

I have had my dog enrolled in your most expensive whole pet wellness program since the time I got her two years ago and she was eight weeks old. For the past three years I have had a great experience with the amount of coverage I have received until now. I got a new puppy and signed up for the most expensive plan believing the most expensive plan was the same most expensive plan I had signed up for almost two years ago. I did not realize the coverage is very different than what I have been used too until I submitted my dogs bill for neutering and got no reimbursement. I was not expecting to have to take such a hard hit. I do not feel the amount I am paying per month for this plan is worth the coverage your new plan is providing. I also do not appreciate that this was not made transparent and that I had to read the fine print to be able to know the coverage is not the same. It is really disappointing to know that you have decided to cut corners by not giving dogs under one the same coverage that was offered a two years ago. I will be looking for another insurance provider for both of my dogs.