Nationwide | Pet Insurance Review

Thank you so much for all you do! All 4 of my pet kids are insured with Nationwide. I joke that they have better insurance than I do! Toby just had surgery and is doing fine. Griffin is my 21 year old cancer survivor kitty. He is doing Well. Thank you Nationwide!

So easy to file a claim and response time is fast.

An awesome company to deal with.

Excellent caring customer service and efficient claim reimbursement.

From the lengthy claims process, to the cloaked underwriting process, I believe that this luxury item (as I was told by a customer service representative) is not worth what I pay. I thought I had selected an appropriate healthcare option for my dog, but after three weeks of waiting, and after being charged a deposit for a “luxury” product I couldn’t evaluate and willingly accept (because of the “underwriting” process), I felt slighted. It became even more apparent when our first few visits weren’t covered due to this lengthy “underwriting” period- despite the fact that I had been charged for a product I didn’t have. When I purchase car insurance, or health insurance, I know what I’m buying when I buy it. When I buy the “luxury product” that is pet insurance, I pay and then wait for the terms to emerge from a mysterious fog. Furthermore, when I am told that my “wellness plan” that I had only one option to select, and couldn’t upgrade until 1 year later, only covered a certain amount of visits. This is a pathetic product. I called to complain because this is a shady business practice and completely unhelpful to responsible pet owners. I was told that it is my prerogative to buy pet insurance because it is a luxury item. That to me was shocking and insulting. Pets aren’t jewelry, they aren’t a home, and they aren’t a car; and yet when I buy insurance for any of those other things, I’m guaranteed exactly what I expect. Coverage- plain and simple. Your luxury item is as poor as your attitude towards the life and wellness of my dog. I’m not recommending your product to anyone- and I am not going to continue paying for your services.