Nationwide | Pet Insurance Review

The comfort in knowing I have Nationwide Pet Insurance is the best feeling when emergencies arise or for any care. They are true to their word. The claims process and payment system is quick and efficient. I just wish they would pay directly to the Vet office.

Have never had any issues with any claims I’ve done. The app is very helpful in submitting claims and super easy and fast to get our reimbursement.

The first customer service rep did not listen to one thing that i said to her in regards to my claim. In fact she actually talked down to me on some of the line items that i did not understand. Before I called i had spoken to my Vet who had told me that the charges were incorrect and that many of the non-covered charges were for the teeth cleaning and not the growth removal. I did speak to a supervisor who told me that they would review the claim again and get back to me in 30-days. Brian McGowan 508-380-9927

I was please with one of the bills you recently paid. Today i received a call from the vet because you are questioning a procedure my little girl needs to have due to her 3rd UTI. My only care is my little girl is happy and healthy this type of back and forth is unsettling. If i knew today what I see from your services i never would have chosen Nationwide. Truly disappointing. I would like to know who reviews the claims is it a MED doctor ? IN human insurance we have rights and can request the medical directors input , not someone who is trained to read from a script and decide an outcome for a patient of yours. This truly is shame how you treat your customers. I would like a manger to follow up with me in regards to any outstanding claims and see what the issues are you are finding a reason not to cover her health needs.

You are the best.