MetLife | Pet Insurance Review

Thorough and easy to navigate

this company help me be able to take care of my fur babies

Phone customer service was helpful and reimbursement was swift

Easy sign up

I decided to try using pet insurance for my healthy dog. After paying 3 months of premiums at $62.97 per month plus a $12 enrollment fee, my dog got sick so I brought him to the vet. I made a claim for the $99 fee. As demanded by MetLife, I uploaded 12 months of SOAP records including the visit in question. I uploaded a 2-page invoice AND the receipt for payment. What a waste of time. First MetLife contacted my vet for the same documents I had already uploaded. Then MetLife claimed my invoice was obstructed. When I called and pointed out that I submitted a two-page document, first page a plain invoice and the second page the invoice with the receipt stapled to the top, the claim rep said that was not how it was submitted. I walked her through reviewing my submission. She still implied I had submitted two claims because THEIR SYSTEM had glitched and separated the two-page document I uploaded. I was frustrated with this person so I asked for a supervisor, was put on a 10 minute hold, then they came back and said the supervisor was not available. Later she accidentally admitted she had spoken to a supervisor. I decided to cancel. THERE IS NO WAY TO CANCEL ONLINE. You need to CALL, wait on hold, ask to cancel, then they send you an email with a form you have to complete. What a waste of my time, not to mention 3 months of premiums. Oh and by the way, when I asked, she told me the claim was denied anyways :-) DO NOT DO IT!