Healthy Paws | Pet Insurance Review

I am a veterinarian and also have Healthy Paws for both of my dogs. While they usually cover what they say they will, their customer service is terrible. I have had numerous issues where they didn't cover as much as they should have and typically have had to send multiple emails and make numerous phone calls to get the problem corrected. At times, I have sent them all the medical records and still received automatic emails saying they can't process the claim because I haven't provided documentation. Another problems is that they will not cover any claims on which I am the veterinarian of record. Therefore, any time I run bloodwork for example on my own dog, they will not cover it. I definitely do not recommend this insurance if you are yourself a veterinarian. If you have a lot of patience for terrible customer service and are not a veterinarian, you could consider it as a "good deal" as far as cost for covereage.

My 5 month old puppy ate a sock and needed emergency surgery, and we're SO glad we had healthy paws. He was only 15 days into his active period when he got sick, and they reviewed his full medical history, surgical history, and had a direct deposit for 90% of our costs within two weeks of surgery. I spoke with customer service twice because this was our first claim and I had questions and forgot to upload some required documents, and both times they had the sweetest reps working and helped me out to get our records corrected. It was obviously a stressful experience, but they made it so much easier! Absolutely recommend!

They do not accept pre-existing conditions, I was referred to this Insurance Company but sadly they turn away dogs with tumors. I truly wish this company would think about animals health and not the money... Besides that they are good for heathy dogs.

Signing up for Healthy Paws Insurance was the best thing we could have done when adopting our puppy. They customer service has been outstanding. They process claims quickly and even followed up after my dogs recent surgery to see how she was doing. I Highly recommend Healthy Paws.

Signing up for Healthy Paws Insurance was the best thing we could have done when adopting our puppy. They customer service has been outstanding. They process claims quickly and even followed up after my dogs recent surgery to see how she was doing. I Highly recommend Healthy Paws.