5
out of 5
POSTED: | BY: Customer
My cat is about two years old and got…
My cat is about two years old and got horribly ill, so we took him into the emergency vet. They had to keep him for a few nights and he had two emergency surgeries on his intestines. They had to remove his cecum and resect part of his bowel to send to a lab since they couldn't figure out what was going on.
SO glad we had Healthy Paws. They ended up reimbursing us 80 percent of the total vet bill after the $250 deductible. Saved us thousands of dollars. The claim took a while to process, but that was to be expected because the bill was five pages long. The patience was worth it.
We submitted records for his physicals right when we signed up for his insurance. I think that's a VERY important thing to do and why there was no dispute on our claim since they will not cover pre-existing conditions.
Customer service was great. We emailed them to check on the status of our claim and they replied within a day or two. They also asked how our cat was doing after the claim was finalized.
I cannot begin to express how grateful we are to have picked Healthy Paws. We are recommending them to everyone we know.
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