Healthy Paws | Pet Insurance Review

IF I COULD GIVE ZERO STARS I WOULD. DO NOT USE. THEY ARE A BUNCH OF CROOKS. I HAVE BEEN A CUSTOMER FOR 4 YEARS AND RECENTLY FILED A CLAIM FOR MY 16YR OLD DOG. EVERY DAY AFTER SUBMITTING A CLAIM I RECEIVED AN EMAIL INDICATING THEY NEED MY DOGS ENTIRE MEDICAL HISTORY. NUMEROUS TIMES THEY HAVE BEEN SENT HIS 16 YEAR MEDICAL HISTORY - 60 DIFFERENT PDF'S AND THEY REFUSE TO PROCESS MY CLAIM INDICATING THEY HAVE NOT RECEIVED THE RECORDS. I HAVE HAD PHONE CONVERSATIONS SAYING THEY HAVE THE RECORDS. I AM CONTACTING THE LOCAL NEWS AUTHORITIES AND THE BETTER BUSINESS BUREAU NOW. STAY AWAY. Healthy Paws - too bad I already have been in touch NUMEROUS times with a supposed "supervisor" that did NOTHING - Rob Burns. He has all the history. I will continue my negative reviews on every possible platform until the issue is resolved. Local news authorities regarding consumer complaints have already been notified, along with the BBB.

I am very happy with Healthy Paws! My dog was recently diagnosed with a shoulder injury AND then DCM. Needless to say, she has had to had multiple doctors visits, physical therapy, X Rays and echocardiograms, and prescriptions. Submitting claims was super easy. And each time I've spoken to customer service they've been wonderful. Previously I had Nationwide through an employer....I MUCH prefer Healthy Paws.

Thank you so much, Healthy Paws, for making my and my dog's lives easier over the last several years! From being an active dog who occasionally had a bump, to now being an aging older dog who's able to have help with her arthritis – thank you for being with us every step of the way for her care, no questions asked.

I am so grateful to have Healthy Paws Pet Insurance. The process to file a claim is quick and easy. Knowing they are there to help with the financial burden makes it so much easier to focus on getting my fur baby the care he needs versus worrying about whether or not I can afford it.

I created policies with Healthy Paws for both my dogs since I adopted them 5 and 6 years ago, and we've had a couple of emergency visits and Healthy Paws has always been super helpful and easy to work with. Their guidelines for what they reimburse are extremely clear and I've never encountered any unpleasant surprises. Even when one of my dogs had to spend 2 nights in the hospital (in other words, a hefty bill), I submitted the claim over the app (which took less than a minute, just took a photo of the invoice and hit submit), and it was processed in about a day and a half. The reimbursement check was in my mailbox in less than a week. And they even emailed to check in on my little girl to make sure she is doing well after her hospital stay! Will definitely be staying with this pet insurance for both current dogs and any future pets.