Healthy Paws | Pet Insurance Review

You need to be very cautious when signing up with this company. I canceled my policy seven months ago, but unfortunately, they have continued to charge my bank account all this time. I only noticed today. Even though it’s partly my fault for not keeping better track, I called the company back and they told me they have no record of my cancellation. I canceled this policy after paying them for nine years because whenever I needed coverage, they wouldn’t cover anything, despite me having full coverage. Your pet has to undergo surgery for them to cover even basic expenses. This feels like a huge scam, so please do not work with these people. Additionally, I would like to highlight the very poor customer service. Every time I called, it took at least three days to reach someone who could help fix my issue. Unfortunately, I found that I was never able to resolve my problem because the representatives seemed more focused on taking my money. If you encounter an issue, good luck getting it resolved.

My experience over a number of years of having this insurance for my pets has been great! I am a happy customer for a number of reasons and would highly recommend Healthy Paws to all pet parents. They review and pay out on claims in extremely fast turnaround times and they even followed up on one of my pets to see how they are doing!

I am extremely impressed with the fast turnaround on claims review and payment. I have had Healthy Paws for a number of years for my pets and am very happy. I like the fact there is no yearly maximum payment and you can adjust your deductible and payout percentage. They even followed up to ask how my pet was doing after claims reviews. Alternate medicine is also covered. I am very glad I have Healthy Paws behind me and would recommend them to pet parents!

It used to be quite a good pet health insurance. But lately they’ve gotten a lot slower with processing time and adding more roadblocks in having claims approved.

I've been a member since 2019. I've never had to file a claim however, I have the insurance for peace of mind. Since I became a member my insurance plan has gone up $37. I was just informed it's increasing to $51 which is insane for pet insurance when all the comps are $30 lower. The increases originally started small, $2, $5 then took a jump to $10 and now $17. Not to mention they are charging 4% processing fees for using a credit card. This is just a ploy at this point to get money. When I asked if they would match comps they would not. So I asked if they were willing to lose a customer of 6 years and they said yes. There you have it. I'm leaving because these prices are outrageous.