Healthy Paws | Pet Insurance Review

4.9

out of 5

Number of reviews 11,020

Healthy Paws Pet Insurance offers one simple plan that covers accidents and illnesses and includes unlimited annual and lifetime payouts. They support hundreds of pet rescues and animal shelters through their Every Quote Gives Hope™ medical grant program. Top-Rated Pet Insurance Plan No maximum annual or lifetime payouts One easy-to-understand pet insurance policy Most claims are processed within 2 days Use any licensed veterinarian in the U.S. or Canada
4

out of 5

POSTED: | BY: Mark Holguin

I'm happy with the coverage provided

I'm happy with the coverage provided. It was as expected and payout was in a timely manner; however, I initially used the mobile app to make claim, but it wasn't received. I then called customer service, they recommended I email the claims. This proved to be effective, and from that point forward, I tracked the claims via mobile app.
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5

out of 5

POSTED: | BY: Christina Faraone

Exceeded Expectations!

Our dog had to have emergency surgery a few weeks ago and we were so worried about him. The one thing we didn’t have to worry about what paying for his care because we have Healthy Paws by Chubb for him. I was amazed at how quickly they reviewed my claim and paid on it though- they exceeded my expectations- we already received the reimbursement! Thanks so much Healthy Paws, we are so happy we have you by our side!!
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2

out of 5

POSTED: | BY: Brittany M.

Appalled at Company's Behavior & Integrity

I've never had too much of a problem with Healthy Paws. I've had 90% coverage and $250 deductible since roughly 2016. Today, customer service emailed me stating that my dog's medical records said a different breed than what she was registered with Healthy Paws. The different breeds in question? Hound Mix Mixed Breed They said if I didn't get my vet to send medical records stating she was a mixed breed, that they'll drop my coverage to 70% , 500$ deductible, and raise my premium up by $169.01. My dog is a mixed breed. Hound mix is best guess. I have no idea how they are actually trying to pass this off as a legitimate issue.
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1

out of 5

POSTED: | BY: Anya Adams

Shame on your Healthy Paws for this Bait and switch

I like many of the folks on this thread have had this insurance since 2016 for a small dog who has been healthy and robust all of his life despite having a heart murmur from birth. My rates have increased exponentially in the past couple of years and I am so frustrated and upset by the feeling of being taken advantage of by this company. I am actively trying to research other insurances, and I’ve also reached out to the California government for assistance as these rate increases are not commensurate with aging animals and the rate of their visits to the vet. Shame on you, Healthy Paws.
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5

out of 5

POSTED: | BY: Suzanne

We have been using Healthy Paws since Nov 2020

We have been using Healthy Paws since Nov 2020 for Cheddar. For 5 years! Here are my favorite things about this company: - Very clear in their policies - All you have to do is upload your invoice from your vet - They pay you in a few days time - They communicate well - Their staff are very helpful They were recommended to me from my vet, and I am so glad I went with them! We recently had to do a surgery for Cheddar to remove a cyst. I submitted my claim the next day and they reimbursed me 4 business days later! Thanks for taking such great care of my dog!
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Monthly Cost

$15 – $80, depending on breed, zip code, age of pet and choice of deductible and co-pay.

Coverage

One plan covers accidents, illnesses, cancer, emergency care, genetic conditions, alternative care and more. You can choose a co-pay of 10%, 20%, 30% or 40%. The pay-out amount is based on your actual vet bill.

Payout Limits

No per incident, annual or lifetime pay-out limit.

Deductible

You can choose an annual deductible of $250, $500 or $750* *Choice depends on age of the pet

Age Limits

Pets must be at least 8 weeks old and under 14 years old at time of enrollment. Once enrolled, pets can stay insured regardless of age.

Waiting Period

Coverage begins 15 days after your policy starts. There is a 12-month waiting period for hip dysplasia claims.

Exclusions

Pre-existing conditions are not covered. Hereditary and congenital conditions are covered, however hip dysplasia is only covered in pets who enroll before they are 6 years old.
Healthy Paws Pet Insurance detail
Healthy Paws Pet Insurance was rated the best pet insurance company by customers in 2015, 2016 and 2017 at petinsurancereview.com, Consumersadvocate.org, PetInsuranceQuotes.com and other leading review sites. Healthy Paws has one simple plan that covers accidents and illnesses with no per incident, annual or lifetime payout limits. Their goal is to offer the best coverage possible while still keeping plans affordable. With each pet insurance quote submitted, Healthy Paws makes a donation to one of hundreds of pet rescues and animal shelters through its Every Quote Gives Hope™ medical grant program.
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