Healthy Paws | Pet Insurance Review

We have had a few small claims and Healthy Paws paid the claim within 3-4 days. Then our dog tore her ACL and had to have major surgery. I figured it would take quite awhile to be reimbursed and that they would try to see what they could exclude. That was NOT our experience at all. They paid exactly what the policy said they would pay AND we had our money deposited within about 5 business days. I highly recommend Healthy Paws.

I’m glad I did my research and decided on Healthy Paws pet insurance. Although I hoped to never need it, the inevitable puppy emergency happened and filing a claim with Healthy Paws was so simple. They took the worry out of the cost for helping my buddy feel better. Not only was the claim supper easy, I filed it on my phone app and had a check in my had in less than 10 days!

Been using Healthy Paws for many years now and have had 5 dogs on the insurance so far! Best decision I ever made because I've had emergencies over and over again and it's great not to have to decide between your pet and your financial stability. They've been great to work with and compensate you back quickly. I won't use any other provider.

I was very impressed with the genuine care and concern HealthyPaws showed after I submitted my first claim. They even followed up weeks later to see how my pup was doing. My claim was processed timely and funds were deposited directly into my account. No need to wait for a check!

PET OWNER BEWARE!!!! If I could give Healthy Paws negative stars, I would. I used to LOVE Healthy Paws. I literally would recommend them to everyone I knew. I have a dog who was a very sick puppy. Without Healthy Paws, I would not have been able to keep her alive and I do thank them for all they have done to help me with her medical problems. As an insurance company- they are great. They reimburse medical bills easily and quickly. Their claims process is easy and straight forward. The reason I am writing this very negative review is because their rates are absolutely INSANE! They let you sign up for a very cheap rate- somewhere between $30 and $50 a month. After your first year and ANYTIME something changes (your address for example) they take that opportunity to INCREASE YOU RATE. Several times I have moved since getting Healthy Paws (some I changed states, some I just moved within the SAME state) and every single time the rates increased. I recently got an email in July 2020 stating that rates were going to increase and I would go from $49/month to $61/month. No one is ever happy with rate increases but an $12 increase wasn't that bad in my opinion. It was at that time that I also updated my address and SOMEHOW it made my rate go up to $68/month. Whatever, I was not happy with the increase but again, I sucked it up. This morning, I was checking my financial statements and noticed that my premium INCREASED TO $91/MONTH. Excuse me, what?! I was never notified of this increase and I certainly doubt that veterinary costs have increased this much since JULY 2020. I know what you are thinking- reviewer has a sick dog so her rates went up because of her number of claims. NOPE. I haven't filled a claim in over 2 years due to my dogs medical issues being taken care of. So why was my rate increased so much? The question remains unanswered. I will mention that a Class Action lawsuit was filed in Washington against Healthy Paws and they were fined and required to pay back people in Washington who had been using Healthy Paws for years. So please, keep all of this in mind before purchasing Healthy Paws insurance. I wish I had known this years ago.