5
out of 5
POSTED: | BY: C. Langridge
Great customer service and quick reimbursement from Healthy Paws!
As a pet owner that paid for Healthy Paws Pet Insurance for over 3 years, I had my first chance to use it when two of my healthy 3 year old cats landed in the emergency room with a severe upper respiratory virus, at the same time. Five days in the hospital and many thousands of dollars later, I sent in the medical documents and bills to Healthy Paws wondering what kind of response I would receive. Not only were they quick in responding, they answered the phone, called me back and even called the Vet directly to request the necessary backup documents. The checks arrived quickly - before the credit card bills themselves - and were simple to read and tie back to the bills. But most unforgettable were the conversations I had with various employees when I called with questions. Each person was clearly an animal lover, going above and beyond to ensure my focus could remain on my pets and not on insurance red tape. I highly recommend Healthy Paws.
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