Healthy Paws | Pet Insurance Review

Healthy Paws just paid $894 for Rosie's surgery, 24 hours after I submitted my claim. I'm very pleased. In the time I've been insured with them, their customer service over the phone and by email has always been friendly and efficient. This surgery was their first "test" as to whether they'd cover what I expected them to cover quickly and without hassle, and they've passed that test with flying colors. Because I didn't ever want to face a huge bill for Rosie's care that I couldn't pay, I got insurance through Healthy Paws about three years ago. After doing research, I selected Healthy Paws because they don't raise premiums or reduce benefits because of either advancing age or claim history; your pet's age determines the initial premium and reimbusement rate offered, and they only raise the premium (on the policy anniversary date) in line with increased costs in your area. Also, the annual deductible is just that, annual, not per incident. And there's no maximum payout limit per incident, year, or lifetime. I recommend Healthy Paws.

Healthy Paws has been amazing for our two dogs. They are easy to work with, quick to let us know what's covered and very quick to mail checks to us. Almost everything, except for a few pre-existing conditions, has been covered. Having insurance has created such peace of mind when our dogs get sick. Our one dog needed an MRI recently and it was so nice to know that we could afford to do it. Also, the app and website are so easy to use and they will even email to check in and see how our pups are doing!

We signed our puppy up for Healthy Paws insurance after switching over from another insurance company. We made the switch because Healthy Paws was much more affordable for basically the same coverage. We were also referred by a family member who has had great experiences with Healthy Paws while her pet has been very ill. We just submitted our first claim with Healthy Paws after our dog had some serious tummy issues that resulted in a $1,000+ bill. It was SO comforting to not have to think twice about giving the vet the OK to run the necessary tests when our pup was ill. Since we had Healthy Paws, we knew we would be able to cover the bill. After submitting the claim, we ended up being reimbursed in about two weeks. This was our first claim which typically takes longer to reimburse so we felt really happy with the quick turn around. Really happy with the choice we made with Healthy Paws!!

Enrolling my dogs with Healthy Paws was the best decision I could have made for them -- not only does insurance provide my family with peace of mind, but Healthy Paws in particular has given us consistently fantastic (and quick) customer service, no hassle claims, easy online access, and great rates. I highly recommend Healthy Paws pet insurance to any new and existing pet parent -- you won't regret it.

Save your money and buy your pet insurance else where. This is by far the worst insurance company. I recently had to file 3 different claims for the same bill because they just let the claim sit and let it expire. They are just constantly asking for medical records even if you submitted them already claiming they don't have it and need more information. It takes more than 30 days process the claim no matter how small the amount is. If you email them you don’t get a response which means you have to call and talk to different reps every single time. Today I got an email from them saying they are increasing the premium from 26 to 86 bc I apparently enrolled my dog as a mixed breed instead of French bulldog which i never did. Its hard to believe they are just finding about this after all this time given my dogs complete medical records from the primary vet at the time of enrollment back in 2019? I will be terminating the policy with them and I hope no one else goes through what I had to go through. Just awful!