5
out of 5
POSTED: | BY: Catherine
Best insurance company ever
I've had my babies insured with Healthy Paws since 2015, and for first couple years I thought about removing it because we hadn't used it. So glad we didn't. Three years ago one of my boys had to have TPLO surgery and we just didn't have the upfront money that you're supposed to pay. After speaking with my vet and Healthy Paws they agreed to do a direct pay. Day of surgery came and they were true to their word, what's more they sent the payment over within 24 hours of receiving final bill. What's more they follow up with me via email and phone to see how Chance was doing and even sent him a get well soon post card. Most recently we've also had to get two growths removed on Chance. Again, the level of service has been great, my claim was completed within 72 hours of me submitting the claim. What's more, they've even followed up to check how he's doing since then. I wouldn't change this for the world. I can say that with the health scares and costs we've incurred with both our boys (they're both in physical therapy) the last thing I've had to worry about is whether they're going to cover things or if I'm going to have to argue for reimbursement. Even though our premiums did increase a bit this year, I still wouldn't change them. The level of care they show for pets is all worth it.