Healthy Paws | Pet Insurance Review

I have been with Healthy Paws since 2017, and while they aren't perfect (as I'm sure no company is), in the end, the positive definitely outweighs the negative. I'm fortunate to say I'm not one of the customers who encountered crazy premium increases; if so, I'd likely feel different... however, the business of insurance in itself can easily turn messy - things don't go your way and your entire world is turned upside down. For me, I happened to pick the right company at the right time for my cat who was afflicted with gastroentestinal issues chronically starting about 6 months after establishing our relationship with Healthy Paws. Not once did I ever run into a single solitary issue when it came time to get reimbursed for her qualified medical expenses, and we went to the vet ALOT. So often there were times I called apologizing for the volume of claims I was submitting at once, afraid I'd be denied just because I started getting self conscious. Their customer service is unparalleled, notably so when it comes to calling in with questions/concerns, clarification. I was always treated with warmth, kindness, respect. Where they fall short? Communication. At times it was maddening how often they needed the same thing over and over again because of incomplete records or something, something seemingly more prevalent of recent times. Often it was like there was a lack of note taking between customer service reps so information I'd call in with sometimes wouldn't get processed and create confusion. This occurred with my second pet whom I went through the appeals process with and eventually just walked away from in the end (fighting the claim, not my pet). Perhaps Covid-19 times have brought about these instances/experiences of mine. Importantly though, my cat passed last week and Healthy Paws has been more compassionate and comforting towards me than my own veterinarian. That's not an exaggeration. To me that's tremendous. Today I had to call to discuss the final invoice/claim and the woman helping me took the time to share her regret for my loss, look at the photo of Sophie I had for the profile picture, and tell me how beautiful she was. Perhaps I'm being naive, but she didn't have to "make the effort". It's not always about money and it shouldn't be. Thank you for being there for Sophie.

I have a GWP that is a year old and knowing the history of the breed to be known as eating anything in sight I started shopping around for pet insurance. I did a lot of comparison with other insurances and spoke with other GWP owners. Hands down this is the best insurance! Processing of the claims and money back in my pocket 3 - 7 business days. And trust me the premium you pay each month is well worth it!

Healthy Paws has always been fair with price and service for 7 years, until I had 2 claims for my Standard Poodle 2 years ago. He is 12 years old and the surgery and care saved his life, but after filing a claim his premium went from $70 a month to $100 then a year after that to $180 a month. I now have a dog I cant afford the insurance payments for that will not get coverage anywhere else. Healthy Paws was happy to keep my premium low while I had no claims, but once I needed the insurance they made sure I wouldn't keep it.

Over the past several years my dog Shiloh has had multiple surgeries related to the growth of Mast Cell tumors as well as TPLO surgery last August. HEALTHY PAWS PET INSURANCE has been amazingly supportive. Their coverage and quick reimbursement has been a tremendous help in Shilohs health care

Fortunately we didn't have to submit any claims, but they keep increasing prices as your dog ages. Not small amount 20% every time.