Healthy Paws | Pet Insurance Review

Great customer service and quick and easy claim processing. It was such a relief to make a decision based on what was best for my cat rather than what it might financially cost when an emergency happened. Would highly recommend Healthy Paws!

Great customer service and quick and easy claim processing. It was such a relief to make a decision based on what was best for my cat rather than what it might financially cost when an emergency happened. Would highly recommend Healthy Paws!

I have had Healthy Paws insurance for 3 of my last 4 dogs. Each of them has had major (and majorly expensive) health issues (cancer, cancer, and irritable bowel syndrome that presented as an intestinal blockage). Every single time one of them had an issue, I never had to worry about whether I could afford the recommended treatment, because I knew Healthy Paws would have my back. They make claim submittal extremely easy, they do all of the background work to obtain documentation, and they provide reimbursement quickly without maximums or fee schedules. On top of that, they are kind and thoughtful and recognize that when you're dealing with a sick pet, the last thing you want to worry about is the insurance. When my dog Bibi eventually passed, they quickly and without being asked cancelled her policy and sent a sympathy card signed by the staff. I will always remember how touched I was by these incredibly thoughtful gestures. I highly recommend Healthy Paws to all my friends and family with pets.

I have had Healthy Paws insurance for 3 of my last 4 dogs. Each of them has had major (and majorly expensive) health issues (cancer, cancer, and irritable bowel syndrome that presented as an intestinal blockage). Every single time one of them had an issue, I never had to worry about whether I could afford the recommended treatment, because I knew Healthy Paws would have my back. They make claim submittal extremely easy, they do all of the background work to obtain documentation, and they provide reimbursement quickly without maximums or fee schedules. On top of that, they are kind and thoughtful and recognize that when you're dealing with a sick pet, the last thing you want to worry about is the insurance. When my dog Bibi eventually passed, they quickly and without being asked cancelled her policy and sent a sympathy card signed by the staff. I will always remember how touched I was by these incredibly thoughtful gestures. I highly recommend Healthy Paws to all my friends and family with pets.

Do not use this company. I have been paying Healthy Paws for several months before sending (filling out online) a claim. Now that I have questions about a claim and services covered they have refused for several weeks to even acknowledge my attempts to contact them. I have called multiple times. They never pick up the phone. They promise to call you back but never do. They offer no chat recourse on their web site. They refuse to respond to messages left on their site messaging center. They refuse to provide an email address - presumably so customers will have no record of attempted contact. They refuse to respond to postal mail inquiries. In short, once they get your money you no longer exist to them. I now have had to cancel my credit card to prevent future automatic payments as I cannot even contact them to cancel my account. I now will have to update credit card info with numerous (legitimate) businesses. Advice: don't buy pet insurance until after you have received responses to at least phone calls and emails first.