Healthy Paws | Pet Insurance Review

Healthy Paws delivers & trully cares for your animals. I highly recomend it. Our puppy Pomeranian broke his leg & since he is out first pet I didn't even know you can buy pet insurance so inexpensively. After his 5K surgery & after care I was determine to find quality pet insurance just in case something like that was to happen in the future. Sure enough couple of months later our dog was diagnosed with hereditary hip disease & needed FHO surgery. I was so relieved Healthy Paw took care of almost whole amount after $250 deductible. It was my best decision ever. They even contacted me to find out his progress after surgery. Can't thank them enough💗

Healthy Paws have been absolutely incredible! They process claims quickly and thoroughly. It has been worth every penny - especially when our dog needed emergency surgery that would have cost us over $5,000. Our dog has needed two separate surgeries and we have received a personalized email following up on his recovery each time. All representatives have been friendly and extremely helpful.

I guess it took a terrible review to get healthy paws to respond. Like I said they don’t care if you cancel. I’ll put my premiums away in case I need them This is a copy of an email I wrote in response to my notice of my policies increasing more than 30 percent which I got no response back . They just don’t care. I insured two akc puppies and instead of waiting for the younger puppy who is 6 months old anniversary date her premium was raised too and they made both dogs anniversary date the same. When speaking to customer service the only suggestion offered was lowering the percentage split so my premium was lower. See below for the rate new rate that was offered for renewal. This is my response: I am very disappointed in the 30 percent plus increase in premium for my puppies who are 6 months and one year old. I followed all the rules, waiting periods etc, everything you require . I don’t know what kind of clients your company is Insuring to charge this much of an increase but it is not fair to parents who have brand new puppies with no health problems and no claims . I feel that I have wasted my money and will be cancelling my account. I expected a rate increase but not over 30 percent, and did not expect it to include a six month old puppy. When I called customer service I was told your company was paying out more than you were getting for premiums. Sounds like your company needs to rethink something. Your going to lose all the revenue from the clients who have no claims for several years because they have young dogs for ones who have a multitude of issues. If this increase continues my premiums could be more than double by the time they are 4 years old. I hope you pass this on to the administration that makes these decisions, because I’m sure I’m not the only one who is going to cancel. I did not make this decision lightly and did my research before doing so. VERY VERY DISAPPOINTED..... Kathleen Starks Sent from my iPad On Mar 15, 2021, at 2:02 PM, Jennifer at Healthy Paws Customer Care wrote:  Healthy Paws Pet Insurance Policy Anniversary Hi Kathleen, Thank you for being part of the Healthy Paws family. We look forward to helping you care for Star and Jewel in the years ahead! Your Healthy Paws policy provides ongoing access to the best veterinary treatments available, reimbursements based on the actual vet bill, and unlimited lifetime benefits. To continue to offer these great benefits, your monthly premium will increase for the policy period beginning in 60 days as shown below. Your rates never increase for filing a claim. ************************************ Policy Information*************** • Protected Since: 05/14/2020 ********* • Current Monthly Premium: $53.28********* • New Monthly Premium Starting in 60 Days: $69.92 **** In addition, the wording on your policy will change. The changes are described in the document entitled "Claims Process Endorsement Communication," which you can find in the link below.

The cost increases significantly every year. Our current monthly cost is $60 for a 6 year old dog with no pre-existing conditions and no history of illness. I'm so disappointed in how the customer service is handled. We will be cancelling once we identify a new insurer.

I adopted by Doberman when he was 3 1/2 years old. I purchased pet insurance soon after, because I wanted to know if something catastrophic happened I would be able to save him. My boy goes to the vet for routine visits, if he is sick or injured. We have never needed to file a claim. I just received my renewal notice for my 6th year with Healthy Paws and an increase from $157 to $223 a month. Last renewal it was $119 to $157. I had done my research and compared everything when I chose to go with them. Trusting by going with them when he was young, would keep my premium lower. After all, age was not mentioned as a factor for rate increases just the initial rate. Looking at my renewal, it seems my premium increase was due to an ANNIVERSARY ADJUSTMENT. Ironically most insurance carriers have longevity or loyalty discounts. So, I guess the increases are not due to my dog being a year older, but his being insured with Healthy Paws for another full year.