Healthy Paws | Pet Insurance Review

While it would be nice for Healthy Paws (probably like all pet insurance options) to be a bit more transparent upfront about what isn't covered (vaccinations, regular wellness checkups, and most annoyingly the checkup/consultation portion of what are otherwise emergency care visits), we've overall been quite satisfied. The website is user friendly and the reimbursements are prompt and painless. The only issue we had was in uploading supplemental medical record files when they were requested. HealthyPaws said we could email them but then didn't acknowledge receiving them until we uploaded them a very specific way on our third attempt. This held up our initial reimbursement and was frustrating but we ultimately got past it. Most importantly though, our puppy Louie had a serious health scare at 7 months and Healthy Paws was there for us so we're very grateful and will continue using them.

While it would be nice for Healthy Paws (probably like all pet insurance options) to be a bit more transparent upfront about what isn't covered (vaccinations, regular wellness checkups, and most annoyingly the checkup/consultation portion of what are otherwise emergency care visits), we've overall been quite satisfied. The website is user friendly and the reimbursements are prompt and painless. The only issue we had was in uploading supplemental medical record files when they were requested. HealthyPaws said we could email them but then didn't acknowledge receiving them until we uploaded them a very specific way on our third attempt. This held up our initial reimbursement and was frustrating but we ultimately got past it. Most importantly though, our puppy Louie had a serious health scare at 7 months and Healthy Paws was there for us so we're very grateful and will continue using them.

Our dog had to undergo a major surgery. Healthy Paws was instrumental in allowing us to get the best treatment for our pup. He's well on his way to a full recovery and Healthy Paws was able to help with the medical costs and their flexibility on providers was extremely helpful. Customer service has always been fantastic as well, I can tell they really care about the well being of our dog.

The reply to my comment below is worse than the excuse that was given to us in the first place. It is very easy to say "we do our best ...", and don't do anything. For your information, we tested our dog for giardia before making the huge mistake of paying Healthy paws, and it was negative. After joining this insurance plan, she had a stomach issue, and the vet said they should test her again. Now Healthy paws says this is "pre-existing" because our dog was tested for giardia before, and they cannot understand the simple fact that when the test is negative nothing "exists"!!

Our dog had to undergo a major surgery. Healthy Paws was instrumental in allowing us to get the best treatment for our pup. He's well on his way to a full recovery and Healthy Paws was able to help with the medical costs and their flexibility on providers was extremely helpful. Customer service has always been fantastic as well, I can tell they really care about the well being of our dog.