Healthy Paws | Pet Insurance Review

Avoid using this company. They will gladly take your monthly premiums, but as soon as you need to file a claim be prepared for never ending red tape and apathy the likes of which could not be imagined. Apparently it is no one's job over there to actually help anyone out or do more than answer a phone and say they cannot help. One guy even claimed that no one in their company has a direct line to claims processing. Interesting. It is understandable that you would need to upload medical records to process a claim, but be aware that they make it impossible to successfully get that information to them. I uploaded over 31 records, had my vet send the information requested in and Healthy Paws kept telling me those were the wrong ones. Apparently you cannot find the correct ones. Save your money and spend it elsewhere, this was the worst customer service I have experienced.

I am so disappointed with this company and work in the insurance field I took this policy due to the good reviews. I purchased this with my dog when I first got him. My dog is very well cared for has been to the vet for all his check ups physicals nail clippings. My dad recently passed away from Covid so I am unable to obtain some of the records but I do have the records from day one of all his care and all the dates he was there and all that was done. I did not have any written notes from the vet so they are denying my claim. It was a minor claim very small $300 I’ve been paying for the coverage for two years. They would not help me in anyway and I found every time I called the service people were not very nice. Needless to say I had to cancel the coverage because obviously they are not going to cover any claims without these doctors notes that I cannot obtain because he passed away.

In my opinion, this company is incompetent and verging on fraudulent. Their promotional material says that their plan "covers new accidents and illnesses." That's not true. They do not cover veterinarian charges, which are the bulk of what you pay if your pet is ill or injured. This is incredibly misleading and makes their insurance policy almost worthless. One day later: It's nice to see that Healthy Paws is monitoring this, even on a US holiday. Because you've engaged, here are a couple of hypothetical situations for you to answer: 1. Insured pet is injured and needs urgent care at a 24-hour vet. Bill has charges for the vet and for x-rays. What's covered? (Ignore deductible and co-pay - we know those will be paid by pet owner.) 2. Same situation, but pet needs surgery. Bill has charges for the vet, x-rays, and surgery-related items like drugs and disposables. What's covered? After you reply (of if you don't) I'll post the answers I got as a Healthy Paws customer.

Healthy Pets is a great pet insurance. They are quick, answer all your questions and true to their word. We just had an emergency surgery with our dog and it was so reassuring to have Healthy Pets. They processed our claim within a week and we had our reimbursement within another week! Great insurance. I highly recommend!!

I have 2 babies a Bagel and a beagle. Our Bagel over the past 8 months has had several issues. We have had many X-rays, seen a cardiologist has been diagnosed with cushings and is on a wide variety of medication. I don’t know what we would do if we did not have this insurance. It only takes me about a minute to send over my information to file a claim and with in 3-5 days I see the deposit in my account. We are so thankful to have this coverage to help keep our babies healthy. I am very happy with my coverage