Healthy Paws | Pet Insurance Review

We have had Healthypaws pet insurance for 5 years with never a complaint. Recently our beautiful Eva (GSD) spent 4 days and 3 nights in the critical care unit at a Veterinarian Specialty Hospital. We submitted a claim for $3611.00. Healthypaws denied every fee listed as Case Management stating the reason as, it was considered a new consult fee. When your pet is at a 24/7 facility doctors change shifts and your pet moves from emergency care to ICU to internal medicine care. Case management is not a separate consult. We submitted another final claim after her release with the same case management fees included and Healthypaws paid them all.? Unfortunately our sweet girl crossed the rainbow bridge. What a stressful, horrible time to have to fight with an insurance company. We cancelled our policy for our other (GSD) and went to a great pet insurance company that covers all exam and consult fees. There will never be a gray area excuse to not pay any fees. Too bad for Healthypaws as friends and family members that have Healthypaws will choose to follow us in canceling their policies as well. We are sad and disappointed in Healthypaws pet insurance.

I bought insurance for my pup not long after I adopted him. I never expected to have to use it, but because it was affordable I figured it was worth having to have a bit more peace of mind. Little did I know how wonderful it would be until after a year of having it and never using it. Healthy Paws has been absolutely incredible and I would highly recommend them. A neighbor dog kept jumping on my dog which lead to us going to multiple vets and him having multiple tests. He had to have an MRI, spinal tap and two sets of blood work plus meds. He also had chiropractor appointments and treatments from them. Never once did Healthy Paws give me an issue or try to not pay something that was covered. Even though we racked up thousands of dollars in bills they paid them quickly and even emailed me to check in on my boy to see how he was. They were always responsive to every question I had and were very caring. This whole ordeal has been a thousand times less stressful because of having insurance and also because of Healthy Paws care and responsiveness. I was afraid they would try to get out of paying as much as possible, but they have actually done the opposite and paid for more than I expected. They review claims quickly and send payments quickly. I'm so thankful I got insurance and have Healthy Paws for my little guy.

I have been using Healthy Paws since I adopted my first cat in 2018, and they always provide the quickest response and claim processing. All you need to do is to provide the invoice and the medical records that you get from the vet. They usually process within 10 days, and if you have provided enough documents, there would be no back and forth on the coverage. They always cover as much as they can, and all would list clearly on the claim statement. I adopted Sammy last year, keep choosing Healthy Paws. He was terribly ill last month, but with Healthy Paws, I did not hesitate to take him to the vet and did every exam that we need to save his life. He is now getting better. I filed two claims and both went through quickly. Healthy Paws really support us pets' parents as reliable insurance.

I have been using Healthy Paws since I adopted my first cat in 2018, and they always provide the quickest response and claim processing. All you need to do is to provide the invoice and the medical records that you get from the vet. They usually process within 10 days, and if you have provided enough documents, there would be no back and forth on the coverage. They always cover as much as they can, and all would list clearly on the claim statement. I adopted a new cat last year, keep choosing Healthy Paws. He was terribly ill last month, but with Healthy Paws, I did not hesitate to take him to the vet and did every exam that we need to save his life. He is now getting better. I filed two claims and both went through quickly. Healthy Paws really support us pets' parents as reliable insurance.

The Healthy Paws claims process for our baby's CCL surgery was quick and easy. We chose the vet and the payout amount was as promised in the policy, and the wait time was within two weeks. I definitely recommend this company for veterinary insurance!