Healthy Paws | Pet Insurance Review

I am absolutely disgusted by Healthy Paws’ recent policy changes for pets over 7 years old. After being a loyal customer for more than 10 years, I never expected the company to effectively reduce coverage just when senior pets are most likely to need it. Healthy Paws has downgraded reimbursement rates and more than doubled deductibles for older pets, leaving long-time customers with significantly worse coverage despite years of faithfully paying premiums. Many of us purchased pet insurance specifically to protect our pets as they age, yet Healthy Paws appears to be changing the rules once pets reach the stage of life where coverage matters most. What makes this especially frustrating is that existing customers are essentially trapped. After years with the company, switching insurers often isn’t a realistic option because of pre-existing condition exclusions. Healthy Paws knows this and still chose to reduce the value of coverage for senior pets. Numerous pet owners have reported similar changes affecting pets aged 7 and older at renewal. This is a terrible way to treat customers who have supported your company for a decade or more. Loyalty clearly means nothing when corporate profits are put ahead of the people and pets who trusted you. I can no longer recommend Healthy Paws to anyone considering pet insurance. If you’re shopping for coverage, pay close attention to what can happen when your pet gets older—because that’s when you find out what kind of company you’re really dealing with.

Great pet insurance company. My dog was just diagnosed with lymphoma and has started his first week of chemotherapy. The first claim filed was expediently processed.

They processed my claim immediately and the money was in my account the next day.

The claim is easy to file online, and the response time and reimbursement were processed very fast!

I spent over a decade with Healthy Paws. They asked me to post favorable reviews recently, during my pet’s ongoing health crisis. A few months later they forced a tripling of my co-pay (from them covering 90% to them covering 70%), while keeping my monthly premium at basically the same cost. They only agree to insure pets while they are young and more likely to be healthy, offering them an 80% reimbursement rate, meanwhile they slash the reimbursement rates on the more expensive older pets they insure. Since pre-existing conditions are not covered through any pet insurance, they have hostages in pet parents who trusted them, and now have no choice but to take the unfair treatment. Learn from my mistake. Find another pet insurance company. These people can no longer be trusted.