Healthy Paws | Pet Insurance Review

I have an elder dog, who was recently diagnosed with mammary gland tumor, which had to be taken out quickly, which meant surgery. It was very stressful for all of us, and we were so glad that we had insurance for our dog, who is a member of the family.The insurance paid for most of the expenses, except for the doctor's visit, and minus the deductible. They process claims from 7-10 days, once the claim is received (it actually took about 7 days for us). I was very impressed with them, since they did what they promised. It does not cover pre-existing conditions, but dogs and cats may get sick from something which they did not have previously, and it is really great to have it, just in case. This way you do not have to postpone any treatment, if it's needed. I have used other pet insurances in the past, and prefer this one, just because, they do not dictate, how much each treatment should be, they cover the percentage that you choose. It's great for an older dog or a cat (up to 13?, I think).

I have been using Healthy Paws for a while now. My oldest kitty (3 yr old) has been with them for about 9 months now. I haven't had to use the insurance for him yet. When I got a new kitten in May, I immediately added her to my policy. I'm glad I did. In all her kittenness, she swallowed some thread (who knows where she got it) and had to have emergency surgery. At only 8 weeks old at the time, she was so tiny that it was already a horrible experience. I forked over my money to make sure my little girl didn't leave us too soon. Then Healthy Paws stepped in and held up their end of the bargain. My vet bill was $1500 for her surgery including the xrays, meds, boarding, etc. Healthy Paws came through and paid $1250 of it (90% minus the $100 deductible). I was elated. It was nice to be able to put that money back into my savings account for another rainy day. I like the customer service involved with this company. Get well notes and "how are they doing now?" emails that are written by an actual person not just a generic computer generated letter (at least, it doesn't seem that way). A very nice touch in a world where most things are bland and robotic.

A week after my insurance kicked in, my dog swallowed a tennis ball. Healthy Paws made it easy to file the claim, and it was accepted and I was sent the check within a week! 3 months later it happened again and same thing. No questions asked, just accepted and sent a check. I highly recommend healthy paws!

I own an English Retriever. At the age of 10 months she ingested a highly toxic mushroom, Death Cap. In the first 24h post ingestion, if the stomach is pumped, the animal has a great chance of survival, however there are not visible symptoms during this time. My dog was in critical condition at 48h but it took my vet another 24h to determine that she has been poisoned. I rushed her to Sage hospital in San Mateo where she received around the clock care (08-08-2014 to 08-13-2014). After 5 days and over $7,000 in medical bills Sam has recovered and released from the hospital. My medical bills were faxed the next day from both my primary care vet's office as well as from Sage hospital. These claims were processed within one week and in an additional 3 more days they were completed. I was granted 90% reimbursement as stated on the policy. There was no catch, no fine prints, no delays. I was advised by many to not get a Pet insurance because it is a waste of money. What can I say, other than I am delighted that I didn't follow their advise.

Healthy paws have the worst customer service! I've been trying to get my vet bills claimed for over 2 months now and still trying because they are unable to get my dogs medical history. I've faxed it over twice but they said it was unclear so then I emailed it but they didn't receive it. Next I personally mailed it but they said it would take 2 week to receive it so 2 weeks later they emailed me saying they still haven't received it yet. One of the girl whom I spoke to, Star, hung up the phone on me which doesn't help the situation. I'm still fighting for my claims! Worst insurance company. This is my first insurance company for my dog and the worst experience ever! Don't use them !