Healthy Paws | Pet Insurance Review

Ya know, I GOTTA tell ya; I am SO impressed and taken aback, positively, at the experience "I" have received from HEALTHY PAWS PET INSURANCE. I had heard nothing but horror stories from friends and associates that I reached out to concerning pet insurance. I am here to tell you, that from the very FIRST individual I spoke with, Mona, I felt a "calm and reassurance" from ALL the wonderful people at Healthy Paws that has since overwhelmingly overturned my initial fears! I mean, after THE LAST EMAIL OF 5 THAT I RECEIVED, I am floored to say the least. I can't remember EVER being on the end of customer service and overall concern, like I have from the representatives at Healthy Paws. The follow up emails containing the status of the processing of my claim was unprecedented to say the least. An email to say that they were in receipt of the claim. Another email to say that they needed more info to complete the claim. Another email stating that they got that info. An email to say it was being processed. Another to say it HAD been processed an an itemization of the transaction and expected pay out was expedient. 3 days later, all within a week of my first correspondence, and I had a check! Now this email to check up on Bailey has just floored my emotions and satisfaction with your company. To answer your question, Bailey is doing fine and is 100% back to form. I will refer any and everyone I can to Healthy Paws.

When was the last time you heard someone describe an insurance company as Amazing!?! Well...in this case its true. I can't say enough good things about HealthyPaws Insurance. They have been a pleasure to deal with. HPI processed our claim quickly (in less than 14 days), gave us status updates, handled our calls/questions promptly and icing on the cake...everyone we spoke with showed us compassion and went out of there way to make a difficult situation better. They covered a Total Hip Replacement! I can't thank & recommend them enough. I only wish my own health insurance was as easy to work with.

I signed up both of my dogs with Healthy Paws in 2012. Their rates are not the cheapest ($55/month for 9 y/o maltese), but their coverage is great and their claims process is excellent. We have 90% coverage and $100 deductible for our maltese. She got Pancreatitis and was in a lot of pain. We took her to our general vet in Jersey City who referred us to the Blue Pearl in Manhattan. Vet services are significantly more expensive in the NYC metro area. She was admitted for 1 night in ICU and 1 night in general boarding. She had all kinds of ultrasounds, medicines and 24 hour supervision. After all was said and done and she was all better, our bills came out to $3551.00. Healthy Paws reimbursed us $2856.06 or 80%. This is below the 90% coverage that we have, but it is factoring in deductibles and things that are not covered, which were only the exam fees. Everything else was covered. We had to send in all of our pets vet history when we were setting up the policy. That was the only difficult thing we had to do. Once the claim was submitted, we had it approved the next day and check was received a few days later. Super fast. Knowing that services are significantly more expensive where we live vs. somewhere in the midwest, my wife and I were expecting for the 90% coverage to be that of a national average or something of that sort, but that was not case. They reimbursed from our submitted invoices. I looked up the coverage on the insurance offered through my employer (Yes

My 4/yr/old Boxer, was found to have an anal tumor,chronic anal gland issues, and blew out his right cruciate ligament all during the month of December 2012. (Merry Christmas!) Two different veterinarians explained to me that the surgeries needed to be done sooner rather than later, as Rocky's good rear leg was taking additional stress from the overuse due to the bad right rear leg. Surgery was scheduled for 12/27. Thankfully the anal tumor turned out to be benign. Rocky's post op period started out a bit difficult, but he is now on the mend. He starts water treadmill therapy this week. He is expected to be fully functional on both legs before the snow melts for spring in Alaska. What a relief! I can not imagine having a large male Boxer crippled for life at the young age of 4 y/o had I not been able to afford his surgery and the worry of not knowing if a tumor was cancer. My customer service experience with H.P. was great. Everything regarding reimbursement at 90% for costs above the deductible (I selected the $500 annual deductible but there are lower amounts available at signup) was as stated in the plan. There were no surprises when I received the detailed outline of the reimbursement payment. When I first looked into pet insurance plans, I chose Healthy Paws because I could actually understand how the plan would work. It written in clear language and did not appear to have a lot of "gotchas". I did not expect to need pet insurance until Rocky aged, but sure am gla

Just wanted to write and say that Healthy Paws is a wonderful company!! The customer service is the best. Our Lab, Lucy had unexpected knee surgery and thank goodness I had Healthy Paws insurance. I submitted Lucy's claim online and received a return email the very same day with an explanation of benefits. Within a week I received my check. No problems, speedy reimbursement, and the best customer service. I've been telling anyone who will listen to get Healthy Paws Pet Insurance. You won't be disappointed.