Healthy Paws | Pet Insurance Review

I spent a great deal of time reviewing the different plans and purchased the Healthy Paws' 90%/$100 plan. The first day they quoted me $34.01 for my 3 year old 10-pound dog. The next day when I purchased the plan I was given a different quote, they ultimately charged my credit card $35.80. I purchased the plan because their website said I was getting a discount, but it actually was an increase. I had a friend purchase the plan with the same information from a different web browser and computer; his quote came up as $34.01. When he tried to purchase it again, the price increased to $35.80, then to $37.30. We took screenshots of each price change. I called Healthy Paws customer service and was told "a manager will call me back within 5 hours." I quickly spoke to another phone representative who said he didn't work there but took the "over-calls" and couldn't help me. Healthy Paws never returned my phone call so I cancelled the insurance plan.

While they are very courteous always talking in terms of furry families, they were absolutely useless when it came time to file a claim. Very poor customer service and despite enormous time and energy spent on paperwork and over $1200 a year in premiums, nothing in response to claims.

Our little guy suddenly became ill and had to go to our state teaching veterinary hospital. After much testing which amounted to $4500, he was diagnosed with a potentially devastating illness called MUE. He will need significant on-going medical treatment and care. Thank goodness we had Healthy Paws insurance. Now we do not have all the financial worries that go with getting him the care he needs. Healthy Paws is a very responsive company and efficient and quick to respond with sending the reimbursement.

Healthy Paws is worth every penny and we are so glad that we signed up for insurance with them. They deliver what they say they will and quickly. Our dog had a terrible stomach bug and spent two days in the animal hospital and they covered us for exactly what we signed up for. They even checked up to see how are dog was doing. Very happy with their service.

My Lucy is a 12 year old West Highland White Terrier. When an infected anal gland abscessed and ruptured, twice, she required surgery. Because she had such a bad infection in the area, her interior stitches from that surgery came loose and six days later she had a second surgery to redo everything. Two months later, a third surgery was required to close a small fistula between her rectum and the anal gland. That was followed by a urinary tract infection, as a result of the other infection in that area of her body and finally, a yeast infection from all the antibiotics. Because my financial situation is not good at present, without Healthy Paws I may have had to have Lucy euthanized, because I couldn't afford the surgeries and follow treatments. I am happy to say Lucy is fully recovered and I couldn't be happier with Healthy Paws.