Healthy Paws | Pet Insurance Review

We paid our premium for one year before needing to file a claim. When we did file a claim after the first year, first: we mailed our claim form via regualar mail. I didn't hear back, and after 2 weeks I called them. They told me that by regular mail, they may not get my claim for 3 weeks and I should have faxed my claim. (the claim form did not state this). Meanwhile, since it had been a year, they raised our premium by $2.00 a month. We still didn't hear back about our claim and called them again - since we had moved to another county, they informed us that our rate had been raised another $2.00 a month. They also informed us that they have a 30-day period to receive claims and they still had not received my claim so we should re-submit it, which we did, by fax. Then we got an email stating they needed the vet's note from that visit so we faxed those to them. Then they still did not process our claim. Meanwhile we had 2 more vet visits that we filed claims for, by fax. They kept sending us emails saying they needed more information - we kept trying to comply, but they kept sending us emails saying the time had passed and we would need to re-submit our claims. We finally faxed everything we had in our possession about our dog and they still were not processing our 3 claims. We finally gave up and cancelled our insurance with them.

When my cat Betty was 8 years old, she developed lung cancer. After $4000 in vet bills, she had to be euthanized anyway. So I learned my lesson and got insurance when I adopted two young cats. When my cat Dexter was 3 years old, he ate a long piece of cotton cording that got stuck in his small intestine. Two ultrasounds confirmed that he would need surgery to remove the cording. The total bill was $6100, of which I paid about $1500. $1500 is still a lot of money, but it's way better than $6100, which I would have paid to save Dexter, but I'm very glad I didn't have to.

When we decided to buy our Boston Terrier puppy, we knew simultaneously that having pet insurance was just a natural fit. I researched EVERY, single, pet insurance company/plan, before going with Healthy Paws. Were there other policies that had different options or cheaper plans - yes. But when we truly evaluated the pros vs cons, read the "fine print," having a 90% coverage option (for our puppy's age), no limits, low deductibles and much more - it just felt right. Fast forward 18 months. As with any unexpected injury (torn knee ligaments), it was one less thing to worry about knowing Healthy paws was there from beginning to end and beyond. They communicated with us expeditiously, handled our claims in less than a couple days, and we were blown away by their follow-up & concern for the well-being of our dog post-op. Everyone has good and bad experiences, but for us, recommending pet insurance through Healthy Paws is an easy one - without hesitation. Hope this helps anyone who's on the proverbial decision fence.

I got Rosie, a mix breed rescue in Nov 2010. She has been the best and I have not had a problem with her in the 5 years we are together. This summer she had pain in her jaw which turned out not to be her jaw at all but pressure from an abscess behind her eye socket. It was drained in emergency and she was hospitalized for 6 days. It was a very traumatic situation. I then had to nurse her back to health over the next month. I almost lost my girl but today, she is back and almost good as new (hair is still growing back) Healthy paws could not have been more responsive and fair or timely to deal with. They even showed genuine concern for her recovery. I cannot recommend this company highly enough. Thank you Healthy Paws.

Healthy Paws has been fantastic. All of our claims are paid in a timely manner, the ease of submitting them through their app is fantastic. And both times our dog has had major surgeries I get very caring e-mails from Healthy Paws checking up on her!