5
out of 5
POSTED: | BY: Kyle
Very satisfied Customer
We've had healthy paws pet insurance for 3 years on our Miniature Schnauzer and Cavalier King Charles Spaniel. We've been fortunate enough not to have needed to make any claims until only recently when our mini schnauzer, August, randomly and unexpectedly had 3 seizures within 12 hours. As one can expect, we were very worried and thought the worst. We took him to the emergency vet to see a neurologist and it was recommended that blood work, X-rays, and an MRI be done to determine and/or narrow the diagnosis. Thankfully we had pet insurance and submitted the claim after having to keep August overnight at the vet. After the many tests, the vet determined that August has epilepsy and that his seizures are something we may simply have to deal with and manage on a going forward basis. We thereafter submitted our claim. Healthy Paws was very attentive and responsive and made sure the necessary paperwork to process the claim was provided by the vet. We received our reimbursement check in less than 2 weeks from the time we submitted the claim. We also received a follow up email checking in on August and his recovery. Healthy Paws has been a very good resource and support during this difficult time and I highly recommend them.