5
out of 5
POSTED: | BY: Kaitlyn
Easy Claiming process and everything was covered!
I've been a customer with Healthy Paws for just over a year for my 2 cats. I originally decided I originally chose Healthy Paws for the simplicity of the claims and because just about anything is covered after your deductible. About a month ago I finally put Healthy Paws to the test - I came home to find one of our cats had broken his foot. I'm still a bit clueless as to how he did it, but my vet and surgical specialist both recommend corrective surgery. I got an estimate from the surgeon and then called Healthy Paws. I spoke to a very compassionate person who was patent with me while I listed off everything the surgeon was going to charge me for and she confirmed everything would be covered. I used the mobile app to file the claims from my vet appointment and surgery and received my reimbursement checks in the mail about 10 days later without any issues. About a week after the claims were finalized I received an email from Healthy Paws asking how my cat was recovering which I thought was such a wonderful, personal touch. I highly recommend Healthy Paws! They've been so wonderful and easy to work with every step of the way!