Healthy Paws | Pet Insurance Review

A long overdue review for Healthy Paws and their excellent service. My young cat had a medical emergency and I was able to go straight to the ER without a worry. I signed off on his life saving procedures knowing he would be covered by Healthy Paws. The claims process is straightforward and efficient. Customer service is kind, responsive and helpful. Wonderful company!

i had multiple claims with HP over the past 3 years. Some small ones were processed within their 10 days claim. others took 2-3 weeks. Emails were not responded to 50% of the time. Phone call holds were over 30 minutes almost every time i called. My dog passed recently, and i had a number of final claims. They TERMINATED my online account immediately upon his death so now i can no longer access the account and check my claims submissions and payments. i think there is one large invice that has not been paid. I have sent 3 emails with no response. I called and was told this is their protocol and essentially too bad for me. I requested a supervisor over a week ago but none has been in touch. I am preparing a formal complaint to the Insurance Board. Stay away from this company!

I get healthy paws for all my 5 cats with Healthy Paws. It is easy to insure, easy to claim, quick to reimburse, and best customer services. It is a relief that I do not need to worry about how I will pay for the medical charges incurred by my cats. I recommend Healthy Paws to anyone who inquired me about pet insurance, and advice anyone I met at the vet whey they speak about how they should select what to treats due to costs.

This is our first experience with a Pet Insurance Co., I'm so happy it is with HEALTHY PAWS. The unexpected surgery of our cat was handled expertly and promptly by HEALTHY PAWS! We even received an email inquiring about his recovery! Our Vet and Breeder recommended pet insurance when "Jack" was younger. So, we discussed it and thought, well o.k., then I found Healthy Paws, the rates were reasonable, so we got it. We are so grateful we bought it, I truly can recommend HEALTHY PAWS as a pet Insurance!

If you are questioning if pet insurance is worth it, do not hesitate, get it! I can recommend Healthy Paws, because they have been awesome with our case. We didn't think we'd need this service, but our breeder and Vet suggested we'r get insurance when our cat was 1 yr old and healthy. Best decision ever! Jack needed hip surgery, and it was so unexpected, but HEALTHY PAWS covered it. We were refunded 80% of the cost. So grateful for great insurance coverage!