Healthy Paws | Pet Insurance Review

My 6 yr old shepherd was diagnosed with a partial cruciate tear in one leg and likely a fully torn cruciate in the other. The vet had suggested doing both surgeries at one time but we weren't sure if my dog could handle that tougher rehab. When I called Healthy Paws to find out if the coverage applied either way, the rep that I talked with was very understanding and said we should follow the vet's recommendations and that his injury would be covered whether we did one or two surgeries. We ended up choosing to do two separate surgeries, had the first leg repaired and PRP treatment on the other leg. He was just released back to normal activity and both legs are holding up well. Healthy Paws even reached out to see how he was healing. We are very pleased with the level of coverage we have received on his procedures, and in particular how easy they have been to deal with as far as filing claims and receiving reimbursement. If only human insurance companies were this easy to work with!

I have had Healthy Paws for over 7 years and really have not had cause to submit claims until recently. Their coverage is for when your dog is sick or injured, so they don't cover standard pet visits, wellness checks etc, but they are there for the big stuff when you need them, and boy have I needed them this year. My dog was recently in need of an emergency splenectomy and was diagnosed with cancer. They reviewed and approved my claims for the surgery, meds, hospital stay and so on within days, and I had the check deposited in my account without delay. I simply uploaded the invoices and they compensated for the eligible treatments without question or fanfare. They have even written to inquire about Doyle's health and progress. This coverage has given me the peace of mind I hoped it would when i first purchased it. I am able to do everything I can for my best friend without giving it a second thought due to cost. They cover 90% unlimited for qualifying bills with the plan I have.

I've had Healthy Paws insurance for my orange tabby Jules since 2015. Recently he had a urinary blockage that warranted a trip to the ER. He was kept there overnight (catheter, pain meds, x-rays, the whole shebang...very expensive, of course!), then it was recommended I take him to his regular vet. His regular vet had him stay there for 3 days while they monitored his condition. This was my first claim so I had to request all of his vet records. I made a call to Healthy Paws to make sure exactly what documents I needed and the person who helped me was very kind and explained everything. I submitted the invoices as well as all of the vets' notes (SOAP notes) electronically and within 10 days I received my reimbursement checks. I was extremely satisfied! About a week later I had to take Jules in again to his regular vet because he was vomiting bile. I submitted that claim on a Monday and received my check that Friday! Jules is doing 100% better now. It's peace of mind to have pet insurance. It's true, the insurance doesn't cover regular vet visits (yearly vaccines, dental cleanings), but it's worth it to me.

When it comes to your pet if you do not have kids you think of them as your kids. The last thing anyone wants to worry about is the financial burden that can come in times of medical needs. Healthy Paws made that a minimal worry for my family and I. The ease of filing a claim, the follow up, and constant communication are testaments to how wonderful of a service they provide.

Healthy Paws has wonderful and timely claims processing and customer service. They processed our claim in about one week, and even checked in with us to see how our dog was doing after her surgery, in a very personal and kind email. I can't say how appreciative I am of Healthy Paws's help with paying for our dog's surgery bill. I really have no idea what I would have done without them. I would have been completely drained of my savings, and in debt. When I saw that Healthy Paws had approved the claim and my refund came through, I was really moved to the point of tears at the relief. Healthy Paws really saved me and my dog from an extremely difficult financial situation, and ensured that I can continue to provide my dog with the best possible medical care. I'm enormously grateful. I will be with Healthy Paws for a very long time. --Heather, Brooklyn NY