Healthy Paws | Pet Insurance Review

Our 2 year old Shih-Tzu just had to have major surgery for a bowel obstruction. The claims team reviewed our claim & had it paid in less than two weeks. I have worked in the (people) insurance business for over 40 years so I know a thing or two about settling claims. Their service is fantastic!

I have been with Healthy Paws for years and just love them. I've had nothing but great experiences with them when I needed to treat my dog. They take the worries away and filing a claim quick and easy. Very caring and compassionate. They are the best.

This is the first time that my wife and I have purchased pet insurance, and thank goodness we chose Healthy Paws. Our dog, Franklin, tore his ACL and meniscus and needed surgery. Throughout the entire process, encompassing all the initial vet visits, x-rays, and blood work, and going all the way through the surgery and after-care, Healthy Paws has been great in their outreach and support, as well as their reimbursements. I would highly recommend it to any pet parents out there.

My cat got into something in the house while I was away and had to be hospitalized for 2 weeks, and had a stomach tube placed for well over 2 months. If it weren’t for healthy paws, my cat would not be here. The fact that they don’t have a limit played a huge role as well. They paid exactly what they said they were gonna pay, no questions asked. Highly recommend.

I have been a Healthy Paws client since 2014 and my rate has gone up every single year. My rate went up 15.5% from last year and has gone up a total of 57% since I first joined. I was notified through a February email from “Jennifer at Healthy Paws Customer Care” about the most recent increase that would occur in April. I reached out to the corporate office where Liz informed me that the increased rate was reflective of the increased veterinary cost and claims in my area. I stated that in my community of pet owners we had not seen anywhere close to a 15% increase in vet costs over the past year and would like to see some documentation to reflect their claim. Liz stated that would not be a problem and that I would receive documentation the following week. No one ever got back to me so I followed up through the inquiry form on the Healthy Paws website. My continued follow-ups have yielded emails from Beth at Healthy Paws Client Services apologizing for delays in providing my documentation request and stating that she will reach out to the team/manager handling the request. My rate has now officially gone up and still no documentation or other satisfactory response has been provided other than to reiterate that the rate hike is due to an overall increase in the frequency of high-value treatments (again, without documentation). My dog just had his annual at the vet where costs hadn’t increased at all from last year let alone by over 15%. Meanwhile my neighbor’s pet insurance rate from a different provider, which began at a similar cost to my own, has not gone up at all in the last 5 years, let alone by over 50%. The lack of transparency and seemingly endless rate hikes at Healthy Paws is very disappointing.