Healthy Paws | Pet Insurance Review

Buyer beware. I recently purchased a plan with an 80% reimbursement and a $500 annual deductible. I submitted my first claim for $23 which was processed. However, they don't actually apply the full $23 to the deductible. They take 80% of the $23 ($18 in this example) and apply that to the deductible. So, you actually have to submit $625 in expenses before they begin to pay 80%. In all my years of insurance I've never seen or heard of anyone administering a plan like this. It's incredible deceptive. I reviewed my contract and certificate and nowhere in the documentation does it say that's how it's done. They have every right to administer as they see fit but they should be very clear up front about exactly how this works. It's a $625 deductible you are paying for.

If my dog needs a procedure, I don't hesitate because of cost because I know I will get a lot of money back through Healthy Paws. It's really great peace of mind! Submitting a claim is incredibly easy and I get my money back through direct deposit. The team has even followed up after a surgery claim to see how my dog was recovering.

I've had a couple of claims now and they've both gone super great. They really do cover what they say they'll cover and they don't make you jump through 100 hoops to get what you paid for.

The service I received was unbelievably good. I submitted a claim last night at 7pm and it was processed and approved by 11am this morning. The app is extremely easy to use. So glad I have them for my pet insurance.

After owning several labs in past years, I was determined to never own another without pet insurance. So when we got Sunny that was one of the first things I did. And I am sooo glad I did! He has been treated for allergies, skin conditions and at 6 1/2 yrs old had TPLO surgery. Healthy Paws has been wonderful. Very dependable and the customer service is the best. They even followed up to check on Sunny' s recovery progress. I am at ease knowing when it comes to his health I can provide him with the best care. Thank you Healthy Paws!!!!!