Healthy Paws | Pet Insurance Review

First, I never write reviews..... but I will for this amazing pet insurance company called Healthy Paws :) My cat - Mono - had to unexpectedly undergo emergency abdominal surgery due to blockage in the GI tract about 5 weeks ago. My little man is finally feeling much better after a long, hard and stressful 4 weeks of post surgery recovery time. Having Healthy Paws on my side throughout this process had been amazing. Submitting all my receipts through the phone app and opening the claim could not had bee easier. The process is very convenient and staff are professional. I definitely made the best choice by choosing this pet insurance for both of my babies back in 2015. I will never ever not have pet insurance - without Healthy Paws - I would be in the biggest debt of my existence. To all pet lovers - Have coverage - please take care of your babies :) Unexpected incidents can really happen …..

Healthy Paws is a terrific Pet Insurance Company! I highly recommend them!

After a recent dental cleaning I was advised that my dog Casper had several shaky teeth & a growth in his mouth. The Vet stated oral surgery & a biopsy was required.. Contacted Healthy Paws who stated that same was required by Vet & would be covered. The surgery was performed & all went well & Casper is now recoverd from the ordeal. Upon submission of invoice & med records my claim was quickly processed & a check was received within 2 weeks. I cannot thank Healthy Paws enough for their concern & expediated processing & Casper has also given you 5 woofs.

Healthy Paws has been hard to work with from the get-go. I had to have my vet call them to explain that a procedure was not related to a pre-existing condition -- while they ultimately approved the claim (thanks, dr. Dunning), that exemplifies their efforts not to support customers. Also, make sure you read the fine print on EVERYTHING — emails, website, printed materials, etc. They do not make some things obvious, so do your homework. Customer service is incredibly impersonal and feels like an exceptionally cheery bot. I probably wouldn’t be half as upset as I am if the customer service people were at all apologetic when they aren’t able to help. Getting a negative email with cheery exclamation points creates a weird cognitive dissonance. Whoever heads customer support needs to take a communications 101 class.

Where to begin... we rescued an adult German Shepherd a few years ago, and enrolled him in Healthy Paws right away (like my other dog). That was the best decision I've made, as we are now the proud owners of a "$10,000 dog". Yes, $10k. That's how much his vet bills cost to save his life. My male german shepherd had difficulty breathing, and had a pneumothorax from an unknown growth on one of his lung lobes - long story short I had to rush him to veterinary ER for emergency open heart surgery to remove the mass on his lung and fluid/air buildup. I remember calling Healthy Paws from the vets office literally shaking after the vet told me it was going to cost close to $10 grand to save his life. The customer service I received over the phone was amazing - they verified they would be here and boy were they! Quick claims processes, and I was able to make the right decision. Instead of being unable to afford a $10k vet bill, we paid the diagnostic fees and 10% of all medications and surgical bills (and his long vet stay). Healthy Paws is worth every penny - you're buying INSURANCE as RISK MANAGEMENT, so the $100 I pay per month for both my dogs is well worth it. Healthy Paws customer here for life.