Healthy Paws | Pet Insurance Review

We have a four-year-old Havanese dog, Achoo, that just finished his second surgery this year. He tore is CCL on his left knee in March and then in June tore his right CCL. Both times we went to the same veterinarian surgeon who recommended surgery to stabilize his knees. The surgeon also suggested that Achoo do water therapy and rehab which we took his advice and thought it was well worth it. Having the security in knowing that his medical expenses would be covered was a great relief and that we did not have to give a second thought about what the expenses would be. As soon as we submitted our bills we got an email assuring that they were being processed and soon after the check would arrive covering 90% of our surgical expenses. We are so relieved and grateful that we have pet insurance. Contrary to what most people believe, we have not been "punished" with higher premium rates and continue to pay our monthly dues. We have always felt that paying these monthly dues is like having a savings plan for Achoo. As most people know, the cost of care for our pets are not getting any cheaper and if you want quality care it can be expensive. So now when we meet people and their dogs we always relate our story to emphasize how smart it is to get pet insurance. We have loved Healthy Paws insurance for their coverage and great customer care.

Healthy paws is not only a great insurance company to deal with they are also great when it comes to paying on a timely bases.

The hold times when I call are terrible. I’ve submitted the same paperwork at least 3 times. I receive confirmation emails that they have received the information that is needed. A few days later I get a message that there is missing paperwork.

Healthy Paws was very prompt in processing my claims and, once they had received the necessary medical records, they provided me with a clear statement of the coverage for each claim and with the amount to be payed back to me. The checks arrived two days later.

My experience with Health Paws Pet Insurance has been excellent. My dog has had a serious Urinary Tract issue which required extensive testing and eventual surgery. Filing claims could not have been easier, and they respond quickly, keeping you informed as to where they are in processing your claim. They pay quickly. I highly recommend them.