Healthy Paws | Pet Insurance Review

I just wanted to send you a note to say thank you. My golden retriever, Roxy, has had one problem after the next since we got her (from a "reputable" breeder). Ear infections, allergies, two torn ACL's and now a terrible sinus infection that we are trying to fix. Have tried antifungals, antibiotics, (no improvement) and are about to do a rhinoscopy. It could be as simple as she sniffed a foreign body up her nose, or as serious as an autoimmune disease or cancer. One thing I haven't had to worry about is choosing between putting food on our table and giving our dog the care she needs. You have always reimbursed fairly, and I've never had any issues (and thankfully you haven't dropped me!). You are a wonderful, wonderful company. Thank you so much. I'm saying prayers for my dog, and a huge thank you to you and your team. I've referred many people to Healthy Paws as well as completed online reviews. Let me know if there's anything else I can do to say thank you. I am so glad I got healthy paws.

Healthy paws has been a great insurance company and they have always completed the claims in a timely manner. Very simple to take a picture in the app and submit. Anything that is covered after the deductible is then just deposited into my bank account taking very little of my time and effort. With a busy life I appreciate this and allows me the peace of mind to give my dog the very best care like he deserves!

Overall I found Healthy Paws customer service courteous and the claims process was very easy; however, I found it strange that when I submitted a claim, only the percentage of the claim that equaled my reimbursement percentage was applied towards my deductible. For example, if I chose a 90% reimbursement rate after my annual deductible was met, then only 90% of the total amount of my claim was applied. When I questioned the company about this calculation, no one (even management) could provide me with an answer as to why. In my 3rd year of coverage, my premium jumped 25% with no warning. That was the last straw for me.

It’s worth every penny and gives you the peace of mind knowing your pet is covered. Our shiba is 7 years old and tore his ACL. When they told us how much the surgery was going to be, I asked if some of the sedation was for me. Wow! Healthy Paws covered 90% of the cost!!!! Don’t think twice, get your pet covered!!!

Healthy Paws has been great! Unfortunately, our dog has had a lot of health issues and Healthy Paws has been with us every step of the way. Their phone app is easy to use and gets out claims in quickly. They pay the claims fast and we never have any issues with coverage. We will definitely use healthy paws for all out future pets.