2
out of 5
POSTED: | BY: Ana
Gone downhill fast
I've been a Healthy Paws customer for years. It used to be great, but the company got brought out by AON earlier this year. STEER CLEAR. Ever since the buyout my calls are getting re-routed to Indian call centers. The representatives on the other end of the line are not authorized to do anything and you waste 30 min on the phone with them trying to explain the situation. RUN, don't walk from this insurer. Sadly it's another typical story of a great business going down the toilet after getting brought out by a mass conglomerate. If you need more evidence look at the recent Glassdoor Reviews for Healthy Paws Pet Insurance.