Healthy Paws | Pet Insurance Review

I sat on hold for more then an hour today, I was disconnected three times, transferred four times and finally when I did get a human being I was just told that my claims are all completed. The claims are not completed. Right on the dashboard is shows n/a under 3 of my open claims. One other claim was submitted but isn't showing and I can not view which one didn't go through. These claims have not even received claim numbers yet and they were submitted almost a month ago. My policy premium continues to rise and the customer service continues to decline. I can hardly even understand the people answering the phones anymore because they hardly can speak English. I am incredibly unhappy with this company that I have bragged about for the last 4 years. What a shame. I will be looking into other companies as this is not how I like to do business.

My dog Guinness ended up needing major ACL surgery. Filing a claim is so easy with healthy paws and the customer service is amazing. They even emailed me to ask how he was doing after his surgery!

Recently our 9 1/2 year old Labradoodle/Goldendoodle (Mac) had a medical emergency. He was literally fine one moment and the next he couldn't raise his head and could barely walk. We were concerned that he had had a stroke. We immediately took him to our vet and they ran numerous tests with nothing coming up negative. However, during the three hours we were there, Mac didn't move. They sent us home and recommended that if he didn't improve we should take him to an animal hospital in our area. We did that and after running an ultrasound on him found that he had a cyst on his spleen which has burst and he was bleeding internally. They further stated that if he didn't have surgery that evening he would probably not make it through the next day. We were shocked as Mac has always been a pretty healthy boy and this occurrence came out of the blue. With that discussion came all the questions of resuscitate/not resuscitate, costs, etc. Needless to say we were in shock. The one comfort we had was that we knew that we had Healthy Paws Pet Insurance to at least help with the cost of surgery. I have to honestly say that we had thought about cancelling it over the years as costs went up but we ultimately kept it because is was "insurance" in case Mac got really sick. While we are still in the followup stages with what happened with Mac, the surgery was successful and we are very grateful to the doctors and the surgical facility who ministered to him and also to Healthy Paws Pet Insurance. They handled all the claims quickly and easily and paid on the plan we had without a problem! I can't imagine having not being able to provide the necessary surgery for Mac to survive. My husband and I strongly recommend Healthy Paws Pet Insurance. Your pet will thank you!

A long overdue review for Healthy Paws and their excellent service. My young cat had a medical emergency and I was able to go straight to the ER without a worry. I signed off on his life saving procedures knowing he would be covered by Healthy Paws. The claims process is straightforward and efficient. Customer service is kind, responsive and helpful. Wonderful company!

i had multiple claims with HP over the past 3 years. Some small ones were processed within their 10 days claim. others took 2-3 weeks. Emails were not responded to 50% of the time. Phone call holds were over 30 minutes almost every time i called. My dog passed recently, and i had a number of final claims. They TERMINATED my online account immediately upon his death so now i can no longer access the account and check my claims submissions and payments. i think there is one large invice that has not been paid. I have sent 3 emails with no response. I called and was told this is their protocol and essentially too bad for me. I requested a supervisor over a week ago but none has been in touch. I am preparing a formal complaint to the Insurance Board. Stay away from this company!