5
out of 5
POSTED: | BY: Diana
Best pet insurance, coverage, process and staff
I signed up for HealthyPaws in 2015 when I was gifted my pug mix Pumpkin at just a few weeks old. It was easy to sign up because the explanation of coverage is simple.
In 2019, Pumpkin broke his tooth in a toy chewing accident. I immediately got him treated. After paying the vet, I submitted Pumpkin's medical records and vet expenses to HealthyPaws via their website (just two clicks to upload all of the documentation). HealthyPaws reviewed the claim and reimbursed the cost within two weeks (minus deductible and the exam fee).
In 2020, Pumpkin decided to get into some more trouble which resulted in a very scary emergency abdominal and intestinal surgery. Knowing that I had HealthyPaws was so important because I didn't have to think twice about my financial situation every time the vet called to get permission for treatment. Pumpkin received lifesaving surgery and recovered two weeks later. I submitted my medical records, invoices, and HealthyPaws came through less than two weeks later!
On top of all of that, HealthyPaws e-mailed me to check in on Pumpkin's recovery, and when I was on the phone with them for a question during the claims process, the representative asked me, "so how's Pumpkin doing? I hope he feels better." I could hear the concern, and was so touched by the fact that the people who work here are pet lovers.
I will be a HealthyPaws member for life. The monthly fee seems like an easy cost to cut when things are going right, but when you're fighting for your pet's life, it's the smallest price you could pay for peace of mind. No one should have to think about losing their savings or getting put in a rough financial situation when they should be focused on saving their pet's life.