Fetch Canada | Pet Insurance Review

I just joined so there isn't any history yet.

Possibly the worst company I've dealt with. I had 2 accounts with them under 2 different emails (one was under another person's name). We reached out together to join them under my email and a credit card. Here is how that went: Each email response was sent from a different person who had no idea what the request was. They kept calling me different names. They made a mistake changing the email and set it to @nomail instead of @gmail, then claimed that this is what I asked for. After that they finally changed it to the correct email, but that somehow removed me from accessing ANY of the 2 accounts I had. I tried waiting for a while to see if the issue gets fixed - nothing happened. So I tried cancelling. Here is how that went: I replied in the same thread asking to cancel. I got another person, who told me that the reason why I can't access my accounts is because of me - I asked for an email change and not account transfer (but I have a thread where I explicitly asked for the account transfer right in front of me). They also said that I need to call them to cancel. So I called. Here is how that went: I was put on a hold for a while, then I finally got to speak to a real person. She confirmed that she can see all of the pets under my email and the credit card, but said that I am not authorized to cancel this and there is nothing she can do about it other than transfer me back to the support department that asked me to call. Ultimately, I was charged for years of service that I never received, and the company repeatedly attempted to gaslight me by shifting the blame for their errors onto me. The only positive note is that the person on the phone was at least friendly about not helping me. Update: after posting this review, fetch called me and offered to terminate the accounts. I agreed to it, but I am still getting messages about missed payments, so not sure if anything really changed…

I talked to Aileen and she was super helpful and patient answering my questions. Her friendly attitude and professional manners are appreciated. Thank you!

Typical insurance company..con people!!!

Josh was so pleasant to deal with. Explained everything well.