Embrace | Pet Insurance Review

I have had Embrace insurance for about 7 years now and have 3 dogs covered with it. I have found that Embrace has lived up to its responsibilities in every case. Although I decided to purchase insurance to protect in case of a catastrophic event, it has been very helpful in reimbursement of lesser accidents/illnesses.

I've had Embrace for at least 4 years. In that time, my dogs have had hospitalizations or treatmemt for cancer, gastroenteritis, accident, etc. I just added the Wellness plan. I have always been paid what the policy says it covers. I have also found the staff to be friendly, responsive and helpful whenever I have called. I can recommend Embrace without reservations.

We have had Embrace insurance for our dog since 2008. Since we went several years without any claims, we almost canceled it this year for our now 10 year old German Shepherd. Glad we didn't! He was diagnosed with cancer in his anal gland in early May after a senior blood panel showed hypercalcemia. We quickly had surgery to remove the tumor and planned to go forward with chemotherapy. At his first chemotherapy appointment his blood tests were returned with hypercalcemia again. Exploratory thyroid surgery, less than a month after his cancer surgery, uncovered an enlarged parathyroid, which was the cause of the second hypercalcemia results. We submitted all of the claims surrounding his two surgeries, his chemotherapy sessions thus far, as well as unrelated veterinary visits for arthritic bone spurs in his spine and bladder stones that were likely caused by the hypercalcemia. Embrace quickly paid out all of our claims, strongly validating our decision to renew with a premium that had increased a little due to his senior status. So many insurers won't even cover senior dogs, and many insurers make a lot of breed-specific exclusions (German Shepherds seem to be most excluded). The few times I have spoken with a representative at Embrace, I've been impressed with their high service levels and their sincere empathy towards their customers' pets. We really appreciate their service and how they have allowed us to focus on caring for our sick dog instead of worrying about the financia

We welcomed a new puppy into our family in early June. After having a not so favorable experience with another pet insurance company, we researched other alternatives. Embrace offered what we were looking for: options at different levels for coverage and a parallel to what we have in our own personal insurance. We have submitted 2 well care claims and couldn't be happier with the ease of submission, fast follow-up, and fast reimbursement.

Have had an Embrace plan with wellness option for our dog Tanner for several years. So far we have only needed to use the wellness coverage and have been happy with the service. Claims have been handled promptly and customer service people are knowledgeable and helpful.