Embrace | Pet Insurance Review

I suspected that my 7 month old puppy had got into my Ibuprofen and potentially swallowed 400 mg worth of the gel pills. I had to get immediate induced vomiting and a 2-day ER stay. Thankfully, he came out of the ER fine and healthy. When I submitted the claim form to Embrace, everyone I was in contact with was very helpful and friendly. I've recommended Embrace to friends and they have decided on using Embrace as well.

My beloved Kaci had to have a growth removed from her tummy and x-rays for a reverse sneeze type cough. The x-rays came back suspicious and we were referred to the U of I Vet Clinic for follow-up. I was terrified something bad was going on. Thanks to Embrace Insurance, it took all of 1 second to say set it up. Cost did not enter into the decision to get my Kaci check out. That was because of Embrace. Embrace reps told me to only worry about Kaci. It turned out she got a clean bill of health. Filing the claims associated with this was easy and the checks were in my hands within two weeks. Embrace covered over 3/4 of her charges but the peace of mind is priceless. They are the best.

Embrace has been a life-saver for our family. They have been efficient and responsive regarding the claims we have submitted, and provided needed financial support during a difficult time with our dog becoming unexpectedly ill.

It's easy. Submit claims and they get paid. They even send you updates on claim

Your staff and your services are absolutely phenomenal! I have been in the customer service business for 34 years and train people on customer service and you have the perfect combination of well trained staff members as well as a great service to offer. I have spoken or emailed at least a half a dozen staff members and not only are they knowledgable but they are pleasant, professional and very quick to respond. I don't recall all of their names but Mac and Karin are the two I dealt with the most (I just added my puppy and had several claims here at year end.) Working with your staff and company has been very enjoyable. I have told my vet on more than one occasion how superior Embrace is to the other two Pet Ins companies I have used in the past. I only wish the health insurance industry as a whole had the same level of service and customer support as Embrace. Keep up the great customer service. You have an awesome team and a great service