Embrace | Pet Insurance Review

Embrace has been a life-saver for our family. They have been efficient and responsive regarding the claims we have submitted, and provided needed financial support during a difficult time with our dog becoming unexpectedly ill.

It's easy. Submit claims and they get paid. They even send you updates on claim

Your staff and your services are absolutely phenomenal! I have been in the customer service business for 34 years and train people on customer service and you have the perfect combination of well trained staff members as well as a great service to offer. I have spoken or emailed at least a half a dozen staff members and not only are they knowledgable but they are pleasant, professional and very quick to respond. I don't recall all of their names but Mac and Karin are the two I dealt with the most (I just added my puppy and had several claims here at year end.) Working with your staff and company has been very enjoyable. I have told my vet on more than one occasion how superior Embrace is to the other two Pet Ins companies I have used in the past. I only wish the health insurance industry as a whole had the same level of service and customer support as Embrace. Keep up the great customer service. You have an awesome team and a great service

We recently purchased Embrace insurance for the first time. We recently filed claims. The forms were simple, and the reimbursement checks arrived very quickly. It was easy. The Embrace customer service reps are always friendly and explain things well.

We chose Embrace for two of our dogs insurance and submitted our first claim. Our dog had high protein (a year ago) in his urine which Embrace counted as a pre-existing condition. Recently he was not acting well so we brought him to the vet to see if something was wrong. Our vet did a number of tests - ONE of which waS related to the pre-existing condition. The bill was $645. Embrace initially rejected the whole claim. After appeal they agreed to pay only the wellness portion ($200). T The rest of the tests they rejected...including Chemistry Super, T4 Thyroid test, and the Lyme panel which were absolutely not related (and not part of a wellness exam). They basically are saying that if there is ANY pre-existing condition All diagnostic testing for that pet will be denied forever....no matter how unrelated the test are to the initial condition. This is completely unacceptable. I consider this company to be deceitful and totally unethical. Do not sign up for Embrace...find a better choice as we are going to do!