Embrace | Pet Insurance Review

I took Blu, our 1 year old Husky mix to the emergency vet early on Saturday, Jan. 3, 2015 as he was lethargic and had diarrhea. They took x-rays, blood, urine, and a fecal. The bill ended up being $760. I sent in the claim and it took quite a while till I heard anything so I called to see what was going on. It was Blu's first claim so they were waiting on another vet to send records but they were a new vet for Blu so he had not gone there yet. As soon as I told them he was not using that vet, I got a response on my claim the following day. When I called Embrace customer service they were very helpful and the phone call lasted only a few minutes.

I've been a client for many years and I an consistently impressed with the high level of customer service and high quality of claims processing. They are awesome! Wish they could handle all our people claims too. :)

Insurance paid what I expected with no surprises. Quick claim refunds and they keep you informed. Would recommend to anyone with a pet.

I have only been with them a little over a year awesome to work with, two claims one large one and a small one no issues. Thank you very much

I have never purchased pet insurance before, but decided to get it for our standard poodle, who was a few months old at the time. I took care of all my preliminaries right away, so as not to have concerns later. I made clear between Embrace and myself what preexisting conditions there were and moved on from there. So now, not quite a year into this and our dog took and ate a bunch of raisins. (The only thing he has ever taken off a counter!) Well that landed him in the hospital for 3 straight days getting an IV to push the toxins through. I was mostly impressed with Embrace and the speed and payment of the claims. I did have to go back and have our vet fill out a fair bit of paperwork, but it all worked out well. On occasion Embrace does so down processing for no apparent reason, this is the only reason I will not give them a a perfect 10. Most claims paid in about 2 weeks but a few longer than 3 weeks. Their payments on the claims were EXACTLY what I expected it to be. With lots of unknowns out there I am glad to say that the process and benefits were what Embrace said they would be.