Embrace | Pet Insurance Review

I usually have my vet send in the claim when I pay my bill so the insurance claims have been addressed quickly. Now that my chihuahua/terrier mix is 8 years old, he seems to be needing a little more medical attention than when he was younger, so I'm glad I have him covered by Embrace.

I am extremely happy about the way Embrace handled my claim with Sophie. Everyone I have had contact with at Embrace was caring and willing to go the extra mile to help. Your customer service is excellent. I was told that Embrace is the best pet insurance on the market and now I now why. I highly recommend Embrace!

my partner went into renal failure, our vet is right at our back fence so we just jumped over. she stopped eating, drinking so she was I.V.'d and held over till she recovered. weeks later, i get four form letters saying "hi, i'm a pet owner myself, i'm sorry we can't pay for this emergency". In using the 5 degrees paradigm we've managed to find not normal kidney labs in her hx so that mean this was a (you guessed it) "pre existing" condition so it was bound to happen sooner or later. wow, this is the second time i submit this review, i got a "There was a problem with your submission" the first time. we've been w/ the ins for close to a year...a whole year! we bought on to their "you'll need us for emergencies". fooled once, shame on you fool me twice shame on me; i have asked to be cancelled. folks we treat our partners w/ kindness, we love them, we have them checked, have them have labs and the works which we pay for and buy emergency coverage insurance for the sudden stuff, but someone forgot to tell the insurance company.

Embrace was recommended to me by my daughter and son-in-law, both of whom are vets in Ohio, so I had confidence in the company from the beginning and have not been disappointed. Petey is special in that he is a rescue from a kill shelter here in WV. Despite limited medical information about him, Embrace was thorough in collecting what little was available and, I think, very fair in evaluating his problem in light of that. The claim process took longer than I expected but understandable in light of limited information about our recently adopted dog.

I'll keep this short - if it weren't for Embrace, there would have been a time when I would have been faced with the decision of whether or not I could afford to keep my pet healthy. My reimbursements were processed quickly which saved me in the end from having to make that decision.